SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I gotta tell you, these earbuds seriously something else! They're wireless - talk about convenience at its finest! Now let me rave about the sound quality for a sec. It's like having a full-blown concert right inside your ears, but without any of the noise or crowd to deal with. The bass hits hard and deep while the treble notes come through crystal clear. And don't even get me started on how immersive it makes my gaming experience. Speaking of games, there’s this cool gamer display feature that takes things to an entirely new level. I mean who would've thought earbuds could do that? It’s not just some gimmicky add-on either – it genuinely enhances gameplay by providing real-time audio cues. And hey, they didn’t forget about communication during games either because guess what? These little beasts come equipped with their own mic too! So whether you're strategizing with your team or trash-talking opponents (all in good fun), everything comes through loud and clear. So yeah, consider me thoroughly impressed by these earbuds! They’ve got style; they’ve got functionality and most importantly – they deliver where it counts: superior audio performance for both music lovers and hardcore gamers alike.
so happy with these 😍 no cords tangling up anymore and i can see my game stats right there on the display... plus people hear me really clearly when we're playing together online because of the built-in mic 👌 perfect.
👍
these buds are seriously cool 🎧 not only do they look sleek but they've got this awesome gamer's screen that lets you keep track of things while you play... best purchase ever!
absolutely love these buds 🎧 they're sleek, stylish and super practical with their cordless design...the gamer's screen is such a cool addition too - helps me keep track of things easily while playing. people also say my voice sounds really clear now thanks to the mic!
alright
Love the design, gamer's screen and clear mic. Best buds ever! 😎
wow
I can't get enough of these earbuds! They're wireless (bye-bye pesky cables!), come equipped with an innovative game-focused display and even include a handy microphone for chat needs during playtime. Not to mention, the sound quality is simply out-of-this-world - it feels like stepping into another dimension altogether!
No cords, fantastic audio quality and handy game stats display
superb