SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This seat cover is the bomb! My dog and I love road trips but cleaning up after him was a nightmare not anymore thanks to this waterproof beauty. It fits nicely in my car and it's easy to install too. 👍
Love how easy this is to use. Just put it in the and no more worrying about messes from my dog.
got this for my dog...best decision ever!!! no more messy backseat or funky smells. Plus its super durable, even with her scratching n chewing at it. highly recommend for pet parents on the go
This cover has been a real game-changer our family road trips. No more dirty seats or wet patches - just easy cleaning.
This product has been a lifesaver! With two dogs who love mud puddles, keeping my car clean used to be an uphill battle. But now? Easy peasy lemon squeezy! The material doesn't let any dirt or wetness through - it's like magic!
Great product!
I'm not gonna lie, I wasn't completely blown away by this cover at first glance. Thought it would be just another gimmicky item that wouldn't hold up over time... But boy was I wrong! While I still think there could be some improvements (maybe adding pockets?), overall, it does what it promises: keeps your seats dry and protected from pet-related incidents.
Bought this on a whim and so glad I did! My car stays spotless now, even after long trips with the dog.
If you have pets and a car, you need this cover! It's saved me so much time on cleaning up after our outings.
Absolute must-have for every dog owner who loves their vehicle as much as their pooch 🐾 No worries about muddy paws or drool stains anymore – this thing takes care of all that mess effortlessly while looking good doing so!
Really impressed with the quality of this seat cover. It stands up well against claws and teeth, while keeping my car pristine!