SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! 😍 I am absolutely thrilled with this vertical planter bag that has completely transformed my once dull and uninspiring patio into a lush, green oasis. It's like having your very own secret garden at home! The installation process was incredibly easy - no need for any professional handyman or tools here. The simple yet effective design allowed me to hang it up in just a matter minutes, leaving more time to enjoy the fruits (or flowers) of my labour. One feature that particularly stands out is the spacious pockets which provide ample room for all kinds of plants. My herbs and flowers now have the space they need to grow freely without being constricted, allowing them to flourish beautifully. What makes this product truly remarkable though, is its ability to maximize limited spaces while adding an appealing touch of nature right at your doorstep. With our living spaces becoming increasingly compact these days, such clever innovations are not only practical but also highly beneficial for our wellbeing. To conclude, if you're looking for an efficient way to spruce up any outdoor area with minimum effort but maximum impact then look no further than this vertical planter bag! Whether you have a small balcony or large backyard – it’s sure to breathe new life into your surroundings by introducing vibrant colours and fresh fragrances from your favourite flora. I cannot recommend this product enough - it's certainly been a game-changer for me and I'm confident other gardening enthusiasts will find as much joy in using it as I do!
Easy to install and maintain, I couldn't be happier! 🌸 🌸 🌸
Never thought gardening could be so easy until I got this wall-mounted planter bag. My herbs are thriving and it’s such a joy watching them grow each day.
What an innovative addition this wall-mounted planter bag has been on our deck! We’ve planted strawberries in ours and they're thriving beautifully 🍓 Not only does it save valuable floor space but also adds an artistic flair that gets compliments from all our guests. The quality is top-notch too – durable fabric that doesn’t tear easily even when filled with heavy potting soil or during harsh winters. Plus, its installation was straightforward with clear instructions provided making gardening accessible even for beginners like me.
Highly recommended!
I love how the planter bag adds an artistic touch to our deck while also saving space. The quality of the material is impressive - it can withstand harsh weather conditions with ease.
I've been using this wall-mounted garden bag for 6 months now and I must say, it’s an absolute game-changer! 🌱👏 My small apartment balcony now feels like a miniature Eden thanks to this ingenious invention. It's super easy to set up and maintain; watering is hassle-free as the excess water just drains out from the bottom which prevents overwatering. Also, each pocket holds quite a bit of soil so plants have ample room to flourish. A fantastic solution for urban dwellers craving some greenery in their lives!
Who knew you could have your own hanging garden in an apartment? This product proves you can! My succulents look fabulous in their new home.
This product has made me fall in love with gardening all over again! It’s space-efficient, durable and looks fantastic on my fence.
👍
The best part about this wall-mounted garden? No bending or kneeling required – it’s back-friendly gardening at its finest!
If you're short on floor space but big on plant love, then get yourself one of these bags ASAP – your leafy friends will thank you!
This vertical garden has added such vibrancy and life to my otherwise dull balcony walls – definitely worth every penny spent!