SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, these sunnies are absolutely stunning! The unique irregular shape is a total standout and makes me feel like a movie star every time I wear them. Not only do they fabulous, but the quality is top-level too. They're sturdy, comfortable wear and provide great protection from the sun's harmful rays. These glasses have quickly become my go-to accessory for any outfit! 😎
I'm in love with these vintage-style shades. They fit perfectly and the design just amazing.
Just got my hands on these funky retro-inspired glasses! I've been getting compliments all day long. Definitely worth the purchase.
I am so impressed with these sunglasses! They fit perfectly on my face don't slide down - which has always been an issue for me with other. The square design adds that extra edge of style that I love. It's safe to say that I've found my new favorite pair!
If you want to up your eyewear game, get yourself this pair of beauties! Their unusual square silhouette gives off major vintage vibes that I absolutely adore 👌
These shades are everything! As someone who values individuality in fashion, their unconventional square design really appeals to me. Plus, they offer excellent UV protection without compromising on style or comfort - what more could you ask for? Definitely worth buying!
I recently purchased these funky retro-inspired sunglasses and boy am I glad I did! Their quirky irregular shape sets them apart from anything else out there right now and earns compliments wherever I go. But it's not just about looks – they also offer fantastic glare reduction on sunny days.
I am totally obsessed with these sunglasses 😍
A must-have accessory for anyone who loves vintage style as much as I do.
Can't recommend enough!
If you're looking for something different in your eyewear game then look no further than these beauties 👌Their unusual square silhouette gives off major vintage vibes while still being very wearable today - trust me when I say they'll instantly elevate even the simplest of outfits!