SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm totally impressed by how realistic the LED candle looks inside this gorgeous vintage-style lantern! It creates such a cozy atmosphere at night. My daughter loves it. 😍
Just received my lantern and it's absolutely stunning! The horse design is so intricate, the LED candle light gives off a warm glow. Totally in love with this purchase.
Got this as a gift my mom who loves vintage stuff. She was overjoyed to see the beautiful horse design and the soft light of the LED candle. A definite winner!
we loved it so much ❤️
This handheld lantern has added such charm to our living room decor! It's rustic elegant, with an eye-catching horse motif that guests always compliment.
Absolutely adore my new decorative piece!
i never write reviews but had to for this one...the detail on this horse lantern is just wow!! plus it’s super easy to use - you just flip a switch and voila, instant ambiance!
The perfect blend of old-world charm & modern technology - that's what I'd call this lovely hand-held lantern. Plus, no worries about real candles causing fires or wax messes 🙌
cool
Seriously delightful addition to my collection of vintage items! This handheld horse-themed lantern not only looks good but also provides practical lighting without any fuss.
i’m usually skeptical about buying home decor online but this lantern exceeded all my expectations...
it’s so pretty
The horse design on the lantern is simply exquisite! And the LED candle inside? Genius idea🌟
just got mine today and i'm already in love...the vintage look, the horse motif, everything is perfect about this handheld lantern...
This isn’t just another decorative item – it's functional too! The LED light gives off a cozy vibe without any safety concerns related to real candles.
😊
i've been searching for something unique for our study room and stumbled upon this gem...its old-world charm mixed with modern technology has definitely added character to our setup!
I bought one as a gift but ended up keeping it myself 😅 It looks even better than pictured - especially when lit at night...
magical ✨