SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this bag! It's adorable and perfectly fits all my essentials, making it incredibly convenient for everyday use. The design is not only functional but also stylish, adding a chic touch to any outfit. One of the best features is how well it stays on my shoulder without slipping, ensuring comfort and ease of use throughout the day. The quality is top-notch, with durable materials and excellent craftsmanship that give me confidence it will last a long time. Overall, this bag is a 10/10 and I highly recommend purchasing it! You won't be disappointed!
Its sleek design and premium materials make it a standout piece in my accessory collection. The bag's elegant look and high-quality craftsmanship immediately catch the eye, exuding sophistication and style. What truly sets this bag apart is its versatility. It effortlessly transitions from a daytime look to an evening ensemble, making it suitable for any occasion. Whether I'm heading to the office or out for a night on the town, this bag complements my outfits perfectly, offering timeless elegance and practical functionality. The spacious interior holds all my essentials without feeling bulky, and the well-designed compartments keep everything organized. The shoulder strap is comfortable and stays in place, making it easy to carry around all day. This shoulder bag has become my preferred choice for a blend of chic fashion and practicality. I can't recommend it enough! If you're looking for a stylish, high-quality bag that seamlessly adapts to any situation, this is the one to get.
The craftsmanship of this purse is impressively high-quality. It exudes a refined and sophisticated charm, as my husband puts it, "very old money," suggesting wealth without the need to flaunt it through flashy brands. Its versatility as a crossbody or shoulder bag depending on current trends or personal style is its best feature.
This bag captivates me with its unique and intriguing shape. The leather's feel and appearance are luxurious, and it came in a beautiful dust bag. It's been my go-to for dates and nights out, proving to be durable through various occasions. I plan to buy it in more colors!
Its practicality shines with a secure closing mechanism, ample storage space, and the number of compliments I've received on the street asking about its origin!
The delivery was remarkably prompt. The recipient was delighted with the gift.
Ever since spotting this trending purse, I fell in love with it and finally managed to get one! It arrived nicely packaged and just in time for a weekend debut.
Obsessed with this purse 😍
I find this bag appealing due to its trendy design. However, it had a noticeable smell that lingered for a week or two.
THIS SHOULDER BAG IS A DREAM. IT'S PERFECT WITH CASUAL T-SHIRT AND JEANS OR EVEN MORE FORMAL ATTIRE.
My favourite bag so far!
Its cuteness has won me a lot of compliments! The material is incredibly durable. It's versatile enough to pair well with any outfit.
This bag is not only pretty and stylish, but I also find myself loving it more each day.
It offers excellent quality, fitting all the essentials needed for my bachelorette party!
The bag's affordability, easy-to-style design, and high-quality material make it a fantastic purchase. Even though it's budget-friendly, it still looks stylish and feels durable. I love how I can pair it with pretty much any outfit, whether I'm dressing up for an event or just going casual. The material feels premium, and it's well-made, so I know it will last a long time. It has plenty of space and compartments, which keeps my stuff organized and easy to find. Overall, this bag offers great value for the price. It's stylish, functional, and built to last. I definitely recommend it to anyone looking for a versatile and reliable accessory!
Purchasing this bag for my fiancé proved to be a fantastic choice; she adores it. She often receives compliments and enjoys boasting about the strap's adjustable length. It offers designer quality without the designer price tag.
The quality of this purse is outstanding.
This purse impresses with its high-quality craftsmanship and appearance of a much pricier bag. It's well worth the investment, offering a nice material and sturdy construction. Its versatility as either a shoulder bag or a crossbody adds to its appeal.
While this purse is cute, it might not suit everyone's taste.
In search of a reliable shoulder purse to keep my wallet, phone, and other essentials secure in public, I impulsively ordered the light green version. It's a beautiful purse, and I absolutely love the color.
❤️
This stunning purse is perfect for daily use or evening outings. Crafted from quality vegan leather, it feels and looks sturdy, thanks to a secure magnetic front flap. Based on my initial impressions upon receiving it, I highly recommend this product. It perfectly matches its online images and was delivered swiftly. I'm eager to start using it.
This bag was a present for a friend, and she absolutely adores it, wearing it daily!
This purse has won me over with its elegant appearance and the durability of the material. It's been a fantastic buy for the price!
Gorgeous material and looks incredibly cute.
This bag adds a chic touch to any outfit! Owning several pieces from this brand, I appreciate how they elevate my look, offering that luxurious Prada feel. Paired with a lovely dress, black heels, and stylish sunglasses, it's a must-have!
The craftsmanship, with its fine finishes and attention to detail, is impressive.
Absolutely love it – the pictures do it justice, showing off its perfect quality. A definite must-buy.
I'm totally in love with it ❤️
The material of this bag is unbelievably smooth and soft, feeling luxurious without the hefty price tag. It's a beautiful bag for everyday use.
It's incredibly elegant! I love it so much!
This bag is adorable and of high quality. Although I wished it could fit at least a book, it's more suited for smaller items like glasses and wallets. It's stylish and perfect for aesthetic purposes but may not be ideal for those needing more space.
Appreciating the clean lines and refined design of this bag.
I've fallen for this bag and plan to collect every color. Its versatility, transitioning effortlessly from a shoulder bag to a crossbody, along with its sturdiness and sustainability, makes it irresistible.
The quality is outstanding!
The green version of this purse is stunning, with the leather feeling exceptionally nice. It elevates any outfit to a new level, garnering plenty of compliments.
I'm deeply fond of this purse for its capacity and quality. However, it's disappointing that it broke despite not being heavily used. Were it not for this issue, it would have easily earned a five-star rating.
It added the perfect touch to my outfit, proving to be super cute and classy.
Exceeded my expectations!
This handbag is gorgeous, boasting excellent quality. It's loved across all ages, and I receive numerous compliments. I'm definitely returning to this shop.
The adjustable strap allows for a comfortable fit for various body types, making it a beautiful and versatile accessory.
Despite typically preferring designer brands, this bag has impressed me greatly. Its design, robust hardware, and soft material reminiscent of calfskin have made it a favorite.
👍👍👍
The bag arrived exactly as depicted in the photos, in green, and without any marks or stains. It's perfect as a shoulder bag.
I'm delighted with it; it's beautiful, and the shipping was incredibly fast.
Ladies, this bag is the epitome of style and quality! The packaging was also very nice. It conveniently holds my phone, card wallet, and a few other small essentials. The adjustable strap and the inclusion of a dust bag are great features. I'm likely to buy another one soon!
I adore this bag and have received numerous compliments whenever I take it out. Just a note to be careful as it can easily get scratched.
This bag is a gem, offering ample space and effortlessly complements any ensemble.
Exceptionally cute and of superior quality. The design is adorable and the craftsmanship is outstanding. It’s become my go-to bag for any occasion!
The material and hue are stunning. This robust bag pairs well with any attire.
Receiving this purse has brought me numerous compliments; I absolutely adore it.
Cute
Highly recommend this for its remarkable quality.
The bag's quality feels premium, perfectly balancing size for practicality and style.
It's both stylish and chic.
The pink color is exactly what I wanted, providing just enough room for essentials like my phone, keys, and wallet, plus a little extra for glasses, lipstick, hand lotion, and air pods.
The bag's quality is impressive for its price, rivaling that of my high-end designer bags. I'm looking forward to adding more from this brand to my collection.
This was my first purchase from this brand, and the bag didn't just meet but exceeded my expectations with its style, quality, and capacity.
Adorable ❤️
I'm smitten with the pink shade and the overall quality of the bag; it looks and feels anything but inexpensive.
The bag lives up to its appearance, exuding chicness in every detail.
Beautiful
My granddaughter was thrilled with this bag as her Christmas present.
The elegance and perceived value of this bag far exceed its cost. It looks luxurious and classy, with every detail thoughtfully designed. The high-quality materials and craftsmanship give it a high-end feel that rivals pricier brands. Whether you're dressing up for a formal event or just adding a touch of elegance to your everyday look, this bag is the perfect accessory. It's proof that you don't have to spend a fortune to look stylish and sophisticated.
Although I expected a smaller size, the bag still impresses with great quality and a practical size. I'd recommend it.
Appreciate the design, though it's a bit on the small side for my taste.
LOVEEE
I'm really fond of this product! The quality and design are commendable, and it was packaged with care. The bag's size is perfect for everyday use.
Utterly charming! It accommodated all my essentials with ease.
This bag fulfilled my desires perfectly; it's absolutely adorable.
The unique and beautiful design has won my wife's heart. She adores it.
This bag has become a favorite of mine, ideal for everyday use but equally suitable for a classy date night. I'm impressed with the purse's structure and the quality of materials used.