SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
who knew dressing up could be so comfy? definitely recommend if you want your kid to stand out at those halloween parties without compromising comfort
🎃 My little one looked absolutely adorable in this outfit! The pumpkin and checkerboard design is so festive and perfect for Halloween. 👻
These clothes are great, they are very cool and they look great on.
This 2-piece set is such a hit! It's comfy, stylish, and just screams 'Halloween fun'. Plus the fabric feels soft yet durable.
Adorable
Gotta love how easy it was to dress my toddler in this. The crew neck sweatshirt and elastic waist pants are designed with kids' movements in mind. Great buy!
no fuss no muss that's what i like about this outfit it's super easy to put on my boy he can run around freely plus it looks cute as a button
recommend
The quality of the fabric exceeded my expectations - 100% polyester but oh-so-soft! And the print? Adorably spooky for our favorite time of year!
I'm impressed by the size range available; found a perfect fit for my two-year-old who usually struggles between sizes. He loves his new pumpkin-themed clothes.
Cute
this halloween set brings all the fall vibes 🍂 not too scary just playful enough for toddlers we're ready to go trick or treating 🎃
We've been looking everywhere for something unique & comfortable for our son’s first Halloween, then stumbled upon this gem. So happy we did—it fits perfectly & he seems really comfortable.
ok
An absolute must-have autumn outfit—comfortable, well-made with an eye-catching design—my kiddo won't stop wearing it since we got it!