SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always found saving money to be a stressful task, but this checklist has completely transformed my perspective. The step-by-step approach makes it so easy to stay on track and the fun challenges keep me motivated.
This checklist? A total lifesaver. Now I can save without stressing over every penny! 🙌💰
This checklist is a gem! Saving money has never been easier.
The step-by-step approach makes it so easy. No more guesswork on how much or when to save.
Biweekly Money Boost Checklist is a wonderful tool. It’s easy to follow, practical and best of all - it works! My savings are growing without me having to give up my little luxuries.
Who knew building savings could be this easy and fun?
Just two weeks in and already seeing the change in my savings account. This thing works!
A biweekly routine tailored to your payday? Genius.
Finally, a practical guide to saving money that doesn't ask me to give up my morning coffee! ☕️
The Biweekly Money Boost Checklist is more than just a guide - it's an effective tool that keeps you accountable. I love how it encourages small steps towards big savings without sacrificing things like my morning coffee!
Practical and effective – exactly what I needed.
I love that it's not just about saving but also changing your mindset towards money.
This checklist has revolutionized the way I save money. The step-by-step guide makes saving feel less like a chore and more like an exciting challenge!
It's like having a personal finance coach at your fingertips.
Automating my savings was such a game-changer, why didn't I think of this sooner?
This checklist turned the daunting task of saving into an exciting game! It’s helped me set clear goals and automate my savings while still allowing room for flexibility when life gets busy.
Turns saving into an exciting game, not a chore.
My savings account is finally growing steadily – all thanks to this nifty little guide!
Who knew saving money could be turned into such an enjoyable game? Compete with yourself indeed!
A practical, stress-free approach to saving. Highly recommended!
In two weeks, I’ve seen changes in not only my bank account but also in my mindset about money. It’s given me control over finances with practical tips like setting up automatic transfers and budgeting bi-weekly.
A stress-free way to save. Love it!
This isn't just your average 'how to save' guide – it's practical, fun and truly effective.
I thought I was good at managing my finances until I got this checklist. Now I'm great.
Who knew saving could be this fun?
From setting crystal-clear goals to automating your savings – every step feels doable and well-thought-out. The best part? You're encouraged to celebrate small wins along the way which really boosts motivation!
Had some trouble with the ‘invisible’ account step but overall, super useful tool!
Didn’t think small amounts would add up that much… boy was I wrong!
In just two weeks, I've seen significant changes in both my bank account balance and mindset towards money thanks to this checklist.
This checklist is empowering! I'm in control of my finances now.
I'm amazed at how simple yet effective this checklist is. It's helped me set clear goals, automate my savings, and most importantly – stick to them!
Love the step-by-step guide, makes saving money a breeze.
The tips on avoiding common traps were so insightful! Definitely helped me stay consistent.
I’ve never been good with money, but this checklist makes me feel like I can actually do this!
Finally, a savings plan that fits my lifestyle and paycheck!
Who knew that small amounts could add up so quickly? This biweekly routine linked with payday is genius!
Wish I had found this sooner – my savings account would be looking much healthier by now!