SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid Halloween enthusiast, I'm always on the hunt for high-quality, realistic. This terrifying clown mask exceeded all my expectations! The hand-painted details are incredibly lifelike and the fit is spot-on. Plus, it's made of biodegradable latex material - a huge win in my book.
This is definitely my new favorite mask. The quality of it it’s amazing, the look and the way it fits is perfect. Easy to put on and take off. Easy to breath inside, no bad smells on the rubber. The look is phenomenal. Won first price again thanks to this custom!
It’s an amazing mask, I seriously think this might be one of the best mask I’ve ever seen. It’s very realistic, no cheap material, definitely scary. I’m sure it’s going to be a hit at my house haunt! It’s an easy fit, fits nice. Great eye sight. This was right when I took it out of the bag. So hair wasn’t ready yet. Can’t wait to use it!
this is an absolute top quality mask, professional level. it is very well made, it looks scary and it is worth its price many times. this mask on a stand would make it the center piece of any mask collection.
The five stars is for the mask. It's very high quality and super detailed. I got lots of compliments on it at work.
Best investment for my haunted house setup this year. This creepy full-face coverage gave everyone chills!
Oh wow!!! It looks really amazing.
Perfect mask. Scared so many kids
Such a great mask , I went to a costumes challenge and I won the first Prize !!Great Party !!!
Just an awesome mask !! Very detailed and a bit freaky
amazing mask..fits well and scary as hell..i recomend this mask highly
Sick Mask! Well Made! Funny yet very Creepy!!
used this in our haunted house... everyone was freaked out! the hand-painted design really adds an authentic touch.
this adult joker mask has been great fun at our prank wars - very durable!
love how eco-friendly this latex clown mask is! plus, it's super scary 👻
Brilliantly terrifying! This clown mask is perfect for Halloween. Plus, it's eco-friendly and comfortable to wear.
This adult latex Joker mask was a hit at our annual Halloween party! The full-face coverage added its creepiness factor and surprisingly didn't hinder breathing or comfort. Love that it's handmade and eco-friendly too!
Fits perfectly and adds that extra scare factor to my costume!
recommend
Fits perfectly and adds that extra scare factor to my costume!
ok
satisfactory