SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who loves spending time by the water, finding a bag that can hold all my beach essentials without feeling too heavy was always a challenge. But this striped straw shoulder bag has been such a lifesaver! It's spacious, durable and looks absolutely fabulous at the same time. The shoulder strap is comfortable and makes carrying it around super easy.
I can honestly say buying this striped straw shoulder bag has been one of best decisions ever! Not only does look super cute but also functions well beyond expectations – holds up really well even after multiple uses without showing any signs fraying or loose threads anywhere which speaks volumes about product quality itself.
I absolutely adore this bag! It's the perfect size for all my beach essentials and the striped pattern gives it such a chic look. The shoulder strap is super comfortable too, making it easy to carry around all day. 🌴👜
The moment I saw this striped straw bag, I knew that it was just what I needed for those lazy days by the sea. And let me tell you, it did not disappoint!
This bag become my go-to for summer outings!
Nice bag for beach trips! Light, roomy and stylish. 👍
Got this as a gift from my wife and surprisingly, I really like using it on our beach trips. It fits our picnic stuff perfectly and feels sturdy enough to handle some weight. The stripes add a nice touch of style too!
This bag has been such a lifesaver during family picnics at the park or weekends at the lake house. Its capacity is impressive but doesn't compromise its lightweight nature which makes carrying around very convenient.
What an amazing find!
Bought this beauty recently and boy am I impressed! It's light yet durable and fits so much inside without feeling bulky at all.
My husband bought me this cute little number for our anniversary trip to Hawaii last year – best present ever! 💖 It’s stylish yet practical; holds everything from towels to snacks without any trouble.
This bag is perfect for those who love to carry their world with them. It's spacious, durable and the striped design adds a fun twist to it!
Loving how versatile this piece is – works great as both a fashionable accessory & practical storage solution when out enjoying sunny weather ☀️
As someone who loves spending time by the water, I can say that this has been one of my best purchases so far. The shoulder strap makes carrying it around super easy and comfortable.
I love how spacious it is - I can fit all my essentials in there without feeling bulky.
I’m all about function and style, and this bag delivers both! It’s roomy enough for all my things but still looks cute with any outfit
Got this as a birthday gift from my daughter. Must say, she knows her dad well! This straw bag fits everything I need for our fishing trips – bait box, sandwiches you name it!
The stripes on this beach bag are just too adorable! They add such a fun pop of color to any summer look.
This isn't just your average beach bag - its large size means you can fit more than just your towel in there.
The quality of this straw bag is top-notch; feels very sturdy yet lightweight at the same time. And let's not forget how stylish it looks with those lovely stripes!
A practical choice that doesn't compromise style – absolutely adore it! 💕
I've always been skeptical about buying bags online but decided to take a chance on this one - best decision ever! This striped beauty has now become an essential part of my beach day kit 🏖️
This chic little number holds up really well even after multiple uses – no fraying or loose threads anywhere. Definitely worth every penny spent on it!
What sets this apart from other bags is its unique combination of utility & style – carries everything you need while looking absolutely fabulous at the same time 💁♀️
Finally, a bag that can fit all my beach essentials without feeling too heavy on the shoulder. Plus, it's super cute and goes well with most of my summer outfits.
This bag is a lifesaver during family picnics - fits everything with ease.
Sturdy yet lightweight, this striped beauty has become my go-to accessory for the beach 🏖️
Bought this recently and boy am I impressed!