SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have to say, I was initially a bit skeptical about how much of an this lantern could make. However, upon receiving it and turning on the LED candle for the first time, I was absolutely blown away. The way the crow is positioned against the glowing light creates such a hauntingly beautiful silhouette - it's truly like something out of a horror movie! It instantly set the tone for my Halloween party and became quite the conversation starter among my guests. What really surprised me though was its quality; despite being knocked over twice during our festivities (we do get rather rowdy!), it didn't so much as chip or crack. And best of all? No fire hazard or messy wax to deal with! This lantern has quickly become one of my favorite pieces in my Halloween collection.
Absolutely love this lantern! The crow and candle combo is just the perfect touch to my Halloween decor. 👻
so cool
no melted wax no fire risk, all fun. great for our haunted house setup.
The quality of this product is amazing! I can already it will be part of our Halloween decorations for years.
eerie yet elegant
I've used this lantern for more than just Halloween. It's been a hit at themed parties too! The creepy crow and flickering LED candle really set the mood, and it's so easy to use.
this led candle lantern really set the mood at our halloween gathering. everyone loved it!
This Spooky Black Crow LED Candle Lantern exceeded all expectations! When you're hosting a big Halloween bash like we do every year, setting that eerie yet fun atmosphere is crucial – and let me tell you, this lantern delivers just that in spades! First off, it’s incredibly easy to use - no need for any complicated wiring or outlets which is always great when you’re dealing with loads of decorations. Secondly, even though it’s LED lit (which means no risk of fire), there's still that realistic flickering effect which gives off such an authentic vibe. But what truly sets this apart is its design: The black crow coupled with the glow from within makes for an atmospheric spectacle unlike any other decor piece we've had before. We placed ours as a centerpiece at our dinner table and boy did it garner compliments left right and center! Plus knowing that this beauty will last us many Halloweens thanks to its durability? Simply fantastic!
Easy to use, no need to worry about wiring or outlets. Just turn it on and let the spookiness begin!
This lantern is a must-have! No fire risk, no melted wax - just pure spookiness. I love how it instantly transforms any space into a haunted house, making my Halloween gatherings extra memorable!
I've been looking for something like this! It’s creepy in a classy way – adds just enough scare factor without being too gory or over-the-top.
This thing is durable as heck! We accidentally knocked it over during a game night and not even a scratch.
Superbly haunting!