SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace is absolutely and undeniably stunning! The design focuses on a beautiful, intricate sunflower pendant that serves as the centerpiece of this exquisite piece. What's truly unique about this particular pendant is its ability to rotate freely - an extra level of detail that sets it apart from other necklaces in my collection. This feature not only adds a dynamic element but also makes for an interesting talking point when noticed by others. The craftsmanship involved in creating such a complex yet elegant design cannot be overstated. Every curve and contour of the sun has been meticulously crafted with great attention to detail, resulting in a visually appealing product that stands out from the crowd. However, what makes this necklace even more impressive is not just its aesthetic appeal but also how comfortable it feels around my neck. Unlike some jewelry pieces which can cause discomfort or irritation after prolonged use, I experienced no such issues with this one. It sits comfortably against my skin without causing any form of annoyance or unease. In terms of value for money, I would say that every penny spent on purchasing this necklace was worth it! Considering the exceptional quality and comfort offered by this piece along with its distinctiveness due to the rotating sunflower pendant feature, I believe it provides excellent value for money. To sum up, if you're looking for something unique to add to your jewelry collection or seeking a special gift for someone close to you - look no further than this stunning sunflower necklace! Its combination of elegance, comfortability and uniqueness definitely make it worthy investment.
Wow, this necklace is an absolute stunner! The sunflower design really caught my eye and the rotatable feature adds such a unique touch. It's so versatile that it goes well with any outfit I wear, whether casual or formal. High quality without breaking the bank - more could you ask for? 😍
I'm totally in love with my new necklace! The sunflower pendant is incredibly detailed and the fact that it rotates just adds an extra touch of charm. It's comfortable to wear all day, doesn't cause any irritation - simply perfect!
Cool
This necklace is such a delightful addition to my jewelry collection! The intricate details on the sunflower are amazing and I love how it spins freely adding a dynamic element to its appeal.
lovely🌻
Got this for myself recently and haven’t taken off since then! The rotating sunflower catches everyone's eye making them ask where did I get such an exquisite piece from? Comfortable to wear too!
beautiful
I was pleasantly surprised by the quality and comfort of this necklace! The rotatable sunflower design is truly unique, making it an eye-catching piece that adds character to any outfit. 💖💖💖