SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a fan of unique Halloween costumes, and this one definitely fits the bill. The rose skeleton design is both spooky and classy at the same time! 🌹💀
Such a versatile costume! I wore it to a Day of the Dead celebration last year, and plan on rocking again for Halloween this year. The quality is superb too.
As an avid Halloween enthusiast, I've worn my fair share of costumes over the years. However, this rose skeleton outfit truly stands out from the crowd. The first thing that caught my attention was its unique design - it's not every day you come across a costume that manages to blend spooky and classy elements so seamlessly! The rose detailing adds a touch of elegance and sophistication to traditional skeleton theme, making it perfect for those who want something different their Halloween attire. Moreover, comfort is often compromised in favor of style when it comes to costumes but not with this one. Made from high-quality polyester fabric, this jumpsuit felt like a breeze all night long without any discomfort or restrictions in movement. What really sets this costume apart though is its versatility – suitable for both kids and adults alike; be it Halloween parties or Day of Dead celebrations or even cosplay conventions! Plus, finding the right size was easy thanks to their comprehensive size chart which ensured a perfect fit regardless of height differences. Overall, if you're looking for an eye-catching yet comfortable costume that can adapt to various occasions while ensuring you stand out amidst all others then look no further than this fantastic rose skeleton outfit.
The comfort level? Unbeatable. This jumpsuit didn't restrict my movements or make me feel uncomfortable all night long. Plus, it looked amazing!
perfect👨👩👧👦
it's not just another scary costume, but something with style and substance. loved how easy it was to put on as well.
Absolutely love this jumpsuit! It's comfortable yet stylish, perfect for any event that requires dressing up.
Who knew skeletons could be so fashionable? The roses added such an elegant touch to the overall look.
i'm quite tall but managed to find a size that fit perfectly thanks to their comprehensive size chart. very helpful indeed!
versatility extends beyond Halloween parties 😊
Finding stylish plus-size costumes can be tough but not anymore with this one around. Felt like queen of bones in it 👸💀
👌💀🌹
this isn't your typical halloween costume; its chic design stands out amidst all others making you center of attention instantly 💃
Easy to wear, comfortable and stylish
The fabric feels high-quality and it's so comfortable that I didn't want to take it off even after the party was over!
This rose skeleton jumpsuit is a Halloween game-changer! It's not just another scary costume, but something with style and. The roses add an elegant touch to the traditional skeleton design making it unique and eye-catching. Plus, its comfort level is unbeatable - no restrictions or discomfort all night long!
This rose skeleton outfit is perfect if you're going for something different this Halloween. It’s not just spooky, but also quite sexy.
As someone who attends multiple costume parties each year, I can say this one is definitely a crowd-pleaser! The design is unique and eye-catching.
I was worried about the fit initially as i'm on the shorter side but it turned out great thanks to their accurate size chart
No need for extra accessories or make-up with this one; its effortless appeal does all the work 💯