SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this candle exceeded my expectations in every way! the cat design is adorable and adds such a unique touch to my room. the scent is just right—not too strong, but it fills the space with a calming fragrance that makes me feel relaxed. it burns evenly, which is always a huge plus, and the wax lasts for a long time. i’ve placed it in my living room, and it has quickly become one of my favorite decor pieces. the fact that it’s both beautiful and functional makes it the perfect addition to my home. highly recommend!
the fragrance is soothing, and the candle itself is a conversation starter. it’s such a unique piece of decor, and i love how it burns clean and evenly. perfect addition to my home.
i’m in love with this candle! the cat design is so charming and really adds character to my room. the scent is subtle but creates a nice, calming atmosphere. it burns evenly and lasts quite a while, which is always a plus. it’s almost too pretty to burn, but i’ll definitely be using it often. highly recommend!
smells fantastic, cute design, adds charm to any room!
relaxing
i bought this candle as a decorative piece for my living room, and it’s even more stunning in person. the cat design is beautifully detailed, making it a great conversation starter. but what surprised me the most is the scent—it’s light and refreshing, just the right balance without being overwhelming. it burns smoothly and evenly, and i’ve already lit it multiple times, but it still looks great. it’s perfect for cozy evenings or just adding a touch of whimsy to any room. i’m really happy with this purchase and will definitely be getting another one for my bedroom.
beautiful candle, scent is relaxing, and it looks great displayed!
this candle is the perfect mix of beauty and function. the scent is lovely, not too strong but enough to fill the room with a relaxing aroma. i also love the cat design—such a unique addition to my decor! it burns cleanly and has lasted much longer than other candles i’ve bought. overall, very happy with it.
such a cute and creative candle! it looks great on display and adds a lovely fragrance to the room. it burns evenly and lasts much longer than expected. would definitely buy again.
elegant
adds a whimsical touch to my decor, fragrance is perfect.