SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this pet hair trimmer is a lifesaver! 🙌 My bulldog's fur was getting out of control now it’s smooth and neat. The rechargeable feature makes it so convenient to use anywhere in the house. And it's super quiet which means no more scared pup during grooming sessions. Couldn't be happier with my purchase!
Just got this rechargeable pet trimmer and I'm impressed 👍 It's lightweight, easy to handle and cuts through my retriever's thick coat like butter. Best part? No cords to trip over while trying to keep up with an energetic dog! This thing is worth its weight in gold.
Good product recommend.
bought this for my labradoodle, he hates loud noises so i was worried about how he'd react...but surprise 😮 the noise level on this trimmer is really low it doesn’t scare him at all!! plus the battery life lasts long enough for me to give him a full groom without needing a recharge
Excellent machine, efficient, fast, silent, made of stainless steel materials.
i've tried multiple clippers before but none can compare with this one 💯 Its professional-grade blades make quick work of even the toughest mats on my dog - no pulling or tugging involved! recharges quickly too so we're always ready for our next grooming session
ok
Arrived well and fast, it doesn't weigh much and it's not very noisy. Good product.
this clipper has been a game-changer for me and my dogs 👌 trims their long coat effortlessly without any pulling or tugging...and i love that i can recharge it anytime
Excellent quality for the price paid, it makes no noise and my dogs let themselves be cut without problems.
Was skeptical about buying another pet trimmer after previous disappointments but man, am I glad I took a chance on this one! Cuts through my dog's coarse coat smoothly leaving him looking spiffy every time.