SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I slipped this jacket onto my dog, I knew we'd struck gold. The level of craftsmanship is evident in every stitch, offering a blend of luxury and practicality. My dog's comfort seems paramount in its design, with a soft interior and effective insulation against the biting cold. The added visibility from the reflective stripes makes our evening walks safer, and the easy maintenance means it's always ready for our next adventure. Truly, this jacket has made our winter outings something to look forward to!
This winter dog vest is a dream come true for my stylish little sidekick. Not only does it look incredibly chic, making our park strolls a bit more fashionable, but the quality is unmatched. The waterproof feature has been thoroughly tested in our rainy escapades, and it passed with flying colors! Slipping it on is effortless, thanks to the user-friendly zipper, and I've noticed how the snug fit doesn't restrict my dog's playful frolics. It's clearly designed with both pet and owner in mind!
I recently wrapped my pooch in this premium dog jacket, and the transformation was instant! The waterproof quality is a lifesaver during surprise showers, and I'm impressed with how it keeps my furry friend dry and toasty. The quilted padding feels like a warm hug, ensuring comfort on our frosty morning walks. Plus, the convenience of the D-ring attachments has made leash hooking a breeze. It's more than a jacket; it's a winter warrior for my dog!
The jacket is lovely but too small for my quickly growing puppy.
The jackets are of great quality, sizing is perfect, and they look beautiful.
Fergus, our Jack Russell, adores his camo rain jacket.
Very pleased with the purchase.
Great jackets, but need a larger size due to my dog's thick fur.
The xs size was too snug for my chihuahua.
The jacket looks good, though lighter than expected.
Size S is perfect for my 5kg dog, very adorable and recommended.
Snug and beautifully designed jacket.
Fits well on my small dog and looks very well made.
Loved the jacket, it's cute and practical for our daily walks.
The jacket is a great fit and well-crafted.
The jacket is a perfect fit for Bella, very snug and warm.
Fits perfectly and the color is just as I love.
Lovely jackets with great design, though more suitable for milder weather.
This coat doesn't tangle her hair, a first for us and greatly appreciated.
Finally found the perfect jacket, excellent quality and service.
Cute and valuable addition to my dog's wardrobe.
Fits my Maltese/Pekingese puppy beautifully in size medium.
Ideal coat for my rescue dog who now enjoys her walks more comfortably.
Received well-made harnesses for my dogs, and they are the nicest I've seen.
The jacket is effortless to use, keeps my dog warm, and he loves wearing it!
Perfect as gifts for dog lovers.
The jacket finally arrived and is absolutely adorable.
The coats are cute and warm, and the service was appreciated during a difficult time.
The large size was too snug for our miniature Schnauzer.
Appreciate the warm jacket, though a larger size might have been better for my dog's chest.
Excited about the new 2 pcs. Winter Jacket for my puppy.
A bit short for my dachshund but otherwise satisfactory.
Beautiful and fits my small dog perfectly after sizing up.
The harness/coat combo is adorable, easy to use, and my dog loves it too.
Impressed by the quality and accurate sizing of the jacket.
Accurate to description, well-sewn and fits well, making for a happy pet.
Prepared my dog for fall with this fashionable and well-made item.
The vest's back zipper and comfortable fit are ideal for long-haired breeds.
Impressed with the fabulous product's quality and comfort.
The jacket is cute and ideal for spring or as a raincoat.
The product is of top quality with excellent finishing, though sizes run a bit small.
My boys' coats are just perfect and loved.
The jacket is adorable and makes my dog look fantastic.
The jacket's easy-on zipper and integrated harness simplify dressing, though I wish it was a bit thicker for more warmth.
Happy with both the coats and harnesses purchased, they've all been great buys.
Absolutely smitten with the jacket, from its quality material to its prompt arrival.
Comfortable for my dog during walks, no need for a collar, and it's warm and stylish.
Thrilled with the quick delivery and top-notch quality of the jacket.
Pleased with the subtle and fast-arriving jacket.
The jacket's ease of use and built-in harness have simplified our outings.
Our winter coat is a hit; we're delighted with its cozy warmth.