SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently acquired this diminutive powerhouse, and I must say, it's truly astounding! The size is incredibly compact which makes it easy to handle and around. Despite its small stature though, don't be fooled into underest its capabilities. It packs a punch with power that rivals those of larger counterparts. A particularly noteworthy feature is the LED light incorporated into this tiny beast's design. This addition proves extremely useful during unexpected situations that may occur late at night when visibility can become a challenge – think sudden blackouts or car troubles on a dark road. With the LED light onboard, you have an immediate source of illumination right at your fingertips which can prove invaluable during these emergencies 👍
best thing i've ever bought! lightweight easy to use and the built-in led is super useful in the dark. couldn't ask for more 😊
I'm genuinely impressed with this portable pump. It has saved me countless times when I was biking or camping. Plus, it doesn't even weigh much!
Love this pump! So small, yet so mighty.
This air pump has been an absolute lifesaver during our family camping trips. Its portability combined with the convenience of a built-in LED light makes inflating anything under any condition a breeze.
The best part about this lil' gadget? The weight (or lack thereof)! And don't get me started on how helpful that LED light can be at night time - just wow!! 👍👍
this pump is fantastic! its ultralight design makes it perfect for carrying around and the led light comes in handy when you least expect it.
i can't believe how lightweight this thing is. plus, the led light? genius!
This portable air pump has been my go-to for all my camping trips. It's super easy to use and carry around.
superb 👍
Who knew such a compact device could pack such a punch? Plus it lights up in the dark - awesome!
👍👍👍
light weight baby 🤙
The convenience of having an ultra-lightweight air pump with me on all my biking excursions cannot be overstated. And that LED light has come in handy more times than I can count.
I am loving this ultralight air pump! It’s not only effective but also comes equipped with an LED light making it perfect for nighttime use.
recommend ⭐⭐⭐⭐⭐