SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a pet hoodie that's both functional and fashionable, and I'm to say that this one checks all the boxes. The fleece material is incredibly soft - perfect for keeping my furry friend warm during those chilly winter walks. But what really sets this hoodie apart is its unique design. The patchwork yarn skirt adds such an adorable touch that never fails to get compliments whenever we're out and about. It clear that a lot of thought went into creating something pets would find comfortable but also look cute in, which isn't always easy to come by.
Absolutely adore this pet hoodie!
cool
After buying countless pet outfits with disappointing results, I wasn’t expecting much from this purchase but boy was I wrong! This pet lamb fleece hoodie has exceeded all my expectations. Not only does it provide warmth for my dog during cold nights thanks to its high-quality fleece lining, but it also comes with an adorably designed patchwork yarn skirt making him look like he’s ready for a fashion show! What surprised me even more is how well he took to wearing it around the house; no signs of discomfort at all! So if you’re looking for something stylish yet cozy for your four-legged companion then don’t hesitate on getting this gem.
A must-buy for any stylish pet owner!
adorable
This product had me at 'fleece' - there's nothing better than knowing your beloved pet will be kept warm in colder conditions! And let me tell you: it did not disappoint whatsoever. My pooch looks so snug and content every time she wears her new outfit; plus, she gets lots of attention due to the charming patchwork yarn skirt detail (which we both love!). It fits perfectly too – enough room for her move freely without any restrictions or discomforts... A definite win-win situation here!
great
just perfect 👌