SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my, this costume set is just too adorable for words! 🐾 I was looking for something unique and fun for our little fur baby to wear on Halloween night. And boy did this set deliver! The quality of the material is top-notch, soft yet durable enough to withstand all excitement of trick-or-treating. Plus, the design is so cute that it had everyone in stitches. My furry friend seemed comfortable wearing it as well which was a big plus because comfort is key when dressing up your pet. In fact he strutted around like he owned the place! 😂 in all, totally worth every penny spent.wow...just wow 😍 i'm blown away by how perfect this halloween getup turned out to be for my puppers. not only does it fit her perfectly but she also seems very comfy in it - no itching or scratching at all (a huge relief!). what's more? she looked absolutely fetching during our neighborhood halloween parade and even won first prize in the cutest category!! 🏆🎃 no doubt about it...this outfit made her shine like a star ⭐️⭐️⭐️ can't wait till next year's festivities!
This costume set is a total hit! My pet looked adorable and got tons of compliments. It's well, comfortable for pets, and absolutely perfect for Halloween festivities!
Excellent
Got this costume for my furry friend - it fits perfectly! The design is cute and the quality is excellent. Our Halloween was made extra special with this purchaseli>
recommend
This costume set really exceeded my expectations and then some! Firstly, let me tell you about its impeccable quality- sturdy yet lightweight materials that don’t hinder movement but still manage to keep their shape throughout an entire evening’s worth of antics. Secondly, there’s nothing better than seeing your pet prancing around happily without any discomfort whatsoever- quite unlike other costumes we’ve tried before where they’d squirm uncomfortably after a short while. Lastly but certainly not least important: prepare yourself for an avalanche of compliments from friends family and strangers alike who’ll be utterly charmed by your darling pet’s festive look 👌😊
Satisfactory
The cutest costume ever! My pet seemed so comfortable in it too. This really added an extra touch of fun our family's Halloween celebration.
ok
This set exceeded all expectations! High-quality material, fantastic fit, and just downright adorable. Made our pet the star of every Halloween party we attended!