SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this outdoor power supply for a few months now and it's truly exceeded my expectations. It charges quickly, holds its charge for an impressive amount of time, and has proven to be the most reliable gadget in my backpack. Whether I'm hiking or camping, it withstands all weather conditions while keeping my devices powered up. The design is rugged yet sleek - clearly built with the adventurer in mind. Highly recommend!
Superb! Kept my devices powered all weekend on a camping trip. 👍
I'm so impressed with this power supply's durability and longevity!
never going back to regular power banks after using this one outdoors, charges fast and lasts forever.
reliable and sturdy!
i love how it can charge multiple devices at once. truly an essential for group outings 🌟
Impressive
The best investment I've made in a while.
It stood up to rain and dust without skipping a beat. Highly recommend it.
this thing is built like a tank! survived all sorts of weather conditions on our family camping trip 💪
recommend
No more worrying about running out of battery in the middle of nowhere.
Tough and efficient
Packing this for every adventure from now on, wouldn't go anywhere without it!
Durable
With this power supply by my side, I feel ready to tackle any adventure!
satisfactory
As an avid camper who likes to stay connected even when off-grid, finding a durable and efficient power source was a challenge until I found product! Its capacity is fantastic – enough to keep multiple devices charged over several days without needing a recharge itself. Despite being exposed to dust, rain and occasional drops during my trips, it continues performing excellently without any issues. Plus, it's lightweight which makes carrying around not burdensome at all! A game-winning gear indeed.
ok
Compact yet powerful, a must-have for any adventurer.
No more battery anxiety on long trips, thanks to this!
Love it!
A reliable companion