SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Whether for sleeping bags, clothing, or other essentials, this storage sack delivers convenience and efficiency. A must-have for outdoor enthusiasts seeking a reliable and space-saving solution for their gear!
Never thought I'd be so excited about a storage sack! But here we are...it's durable, practical and makes storing my gear simple and efficient. 😊
I'm impressed by the functionality of this compression storage sack! It's a versatile organizer for all my outdoor gear, from sleeping bags to clothing and more. The durable material and waterproof design ensure my gear stays protected in various weather conditions. The multiple compartments and adjustable straps allow for customized organization, making it easy to access items quickly.
This storage sack does just that, compressing my bulky sleeping bag into a manageable.
I'm amazed at how this little gem has transformed my packing routine. The compression feature is brilliant - it really maximizes space in my backpack.
The compression feature is genius
I never thought I'd be this excited about something as simple as a sack, but it's genuinely transformed my packing routine. The durability and practicality of this product is impressive - it keeps my sleeping bag perfectly snug while saving so much space in my backpack with its brilliant compression feature. Absolutely worth every penny!I'm over the moon with this purchase! It's incredible how such an unassuming item can make such a significant difference to outdoor adventures. My bulky sleeping bag fits like a dream into this durable little gem, and the genius compression feature superbly maximizes space in my pack.
This compact sack is a lifesaver! It keeps my sleeping bag snug and makes packing for camping trips much easier. Totally worth it!
This incredible sack has been a game changer for my camping adventures! It compresses my sleeping bag so well, making packing a breeze. Absolutely worth every penny!
I never imagined a simple sack could make such a difference to my camping trips! It's not just practical but also super sturdy. My sleeping bag fits perfectly, and the compression feature is nothing short of genius - it saves so much space in my. Couldn't be happier with this purchase!
Super practical!
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Total value for money!