SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this little gem and I'm in love! It's so easy to use, no more struggling with traditional ice trays. The lid is a game-changer, no spills or freezer burn. Plus the silicone material means you can pop out one cube at a time without any hassle! 😍
This tray has made my summer days so much cooler - literally! Perfect cubes every time and the lid keeps everything fresh and clean. A must-have for anyone who enjoys their drinks chilled!
Love the lid feature - no spills and keeps everything fresh! Highly recommend.
so stoked about this purchase!! it’s super flexible which makes popping out the ice cubes a breeze...and let me tell you, those perfect squares look classy in my glass of whiskey 👌🥃
ok
I'm usually not one to write reviews but this product deserves praise. The design is simple yet effective; it prevents spillage while filling up or moving around in the freezer thanks to its secure lid. And getting ice cubes out? A piece of cake due to the silicone material.
Absolutely adore how versatile this item is! Not only does it make flawless ice cubes but also works great for freezing baby food portions, herbs in olive oil or making mini desserts 🙌 So handy and worth every penny!
good tray
Who knew an ice tray could bring so much joy? silicone marvel has been a fantastic addition to my kitchen. The lid ensures no unwanted freezer smells creep into the cubes, and it's spill-proof! Plus, the flexibility of the silicone makes popping out individual cubes effortless - no more banging trays on countertops for me. It's also super easy to clean which is always a bonus.
wow
Perfect for making ice cubes, chocolates, and more. Easy to use and clean!
This product is truly multi-purpose! I've used it not only for making perfectly shaped ice cubes but also as a mold for homemade chocolates and jellies. The lid keeps everything contained and neat in the freezer while ensuring freshness. And thanks to its flexible silicone material, removing anything from this tray is incredibly smooth - nothing sticks or breaks apart. A great investment indeed!