SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐⭐⭐⭐⭐ What an incredible discovery I've made! These matte finish pots are nothing short of a precious jewel in my collection. Their unique design and aesthetic appeal have added such an elegant, sophisticated touch to the overall ambiance of my living room decor. They effortlessly blend with the rest of my interior while also standing out as a statement piece. The drainage system incorporated into these pots is simply brilliant and highly efficient. It has completely eliminated any concerns I previously had about overwateringulents or causing water damage to my furniture. The plants seem to be thriving now more than ever, to this fantastic feature that ensures they receive just the right amount of hydration without getting too soggy or dry. In terms of quality, these pots truly excel beyond expectations. You can immediately tell upon inspection that they're designed with meticulous care and precision - every detail seems thoughtfully planned out and executed flawlessly. The material used feels sturdy yet lightweight, promising durability without compromising on style or convenience. These matte finish pots aren't merely functional but also add significant value from an aesthetic standpoint - their understated elegance complements different types of indoor plants beautifully, enhancing their natural beauty rather than overshadowing it. For all plant lovers out there who appreciate both form and function in their gardening tools, this product is undoubtedly a must-have! Not only do they provide your beloved green friends with optimal growing conditions but also serve as stylish accessories for your home decor. So if you're looking for something that combines practicality with aesthetics perfectly – look no further! These matte finish pots are definitely worth investing in; you won't regret adding them to your collection! 😍🌿
I'm absolutely thrilled with my new plant pots! Their modern design fits perfectly in my minimalist apartment and the matte finish brings out the vibrant colors of my plants. But what really sets them apart is their built-in drainage system - it's been a game-changer for maintaining healthy roots. It's clear that thought has gone into every detail of these pots; they're sturdy yet stylish, functional yet chic.
Just received mine today and couldn't be happier with this purchase 😊 The matte finish gives off such an elegant vibe while still keeping things simple enough to blend well with other decors in the house. And let me talk about functionality - these come equipped with drainage holes which make watering so much easier without worrying about root rot or water logging issues 🙌 Highly recommend!
The pot is a dream come true!
Absolutely love these pots! Their understated elegance complements my indoor plants beautifully. The efficient drainage system is an added bonus.
😍
These pots have exceeded all expectations - stylish design, excellent quality material and smartly incorporated drainage holes. Highly
brilliant😊🌿