SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These spoons got a seriously heft to them. You know how some cutlery feels like it could just bend or snap if you look at it wrong? Not these bad boys! They've got weight and substance that makes them feel sturdy in your hand. It's the kind of quality you can actually feel when you pick one up. And that stainless finish because oh boy is it swanky! It shines so bright; I swear you could use one as a mirror if you really wanted to. And not only does this finish make the spoons look high-end and stylish but also gives an assurance of durability. There’s no worry about rusting or tarnishing here – they’re built to last! What gets me most excited is how much bang for your buck these spoons give ya'. I mean, sure there are cheaper options out there but trust me on this: every single penny spent on these beauties is worth it! The balance between cost and quality has been nailed perfectly with this set. 👌
these spoons are a total vibe! they're weighty in your hand which gives you confidence while using them. would recommend these to anyone wanting to up their kitchen game.
these spoons are awesome! they've got a nice weight to them and that stainless finish is just so luxe. def worth every penny spent. 👌
loving new shovel spoon set. 🙌 the weight's perfect and the shine on these bad boys... next level stuff here!
really cool
I love how substantial these feel in your hand – there's nothing flimsy about them at all.
Im impressed
i'm telling ya, these steel beauties are delight! 😍 their finish gives me all those vibes i crave for in my kitchenware. 10/10 would recommend.
Absolutely adore these shovel spoons; their weight gives an assured feeling of durability and the shine adds that touch of charm to my table settings.
seem durable. pretty.