SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who spends a lot of time outdoors, these sunglasses have been perfect for me. The photochromic lenses work like magic, adjusting seamlessly with changing light conditions. Plus, their metallic design adds a touch of elegance that makes me feel confident every time I step out wearing them.
Talk about top-level quality and functionality rolled into one product – that’s exactly what you get with these sunglasses😊 A must-have for sure!
Super happy with my purchase!
I'm in love these shades! They're stylish, comfortable, and the photochromic technology is simply great. Highly recommended ✨
I've always been picky about eyewear but these sunglasses truly exceeded my expectations! 🌟The luxury metal frames are not only stylish but also durable and lightweight which is impressive. But what really won me over was the photochromic lenses - goodbye constant lens switching! Definitely worth every penny.
The best pair of sunglasses I've ever owned! The metal frames are sturdy yet lightweight and the way they adapt to changing light is simply amazing.
Amazing quality with a touch of elegance - that's what you get from sunnies. Plus, their ability to adjust according to varying light intensity is just brilliant!
Love them!
The moment you put on these glasses, you can tell they're high-quality. The frames have this nice weight to them that screams luxury without being too heavy on your nose bridge or ears 👍 And oh boy...the photochromic technology? Phenomenal! No matter if it's sunny or overcast, I'm covered.
❤️
If you're looking for high-quality eyewear that adjusts seamlessly with changing light conditions, then this product is definitely worth considering!
Loving how effortlessly chic and functional these glasses are. The fact that they can adapt so well according to varying light intensity makes them truly stand out!
I am absolutely smitten with these shades! 💖 Not only do they look chic and classy because of their metal frame but their ability to adapt according to varying light intensity is just mind-blowing! They make driving safer as well as more enjoyable during those sunny afternoons.
An absolute must-have if you value both aesthetics and practicality in your accessories! These sunglasses deliver on both fronts remarkably well.