SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I'm absolutely enamored with these gorgeous dangle earrings! From the moment I opened the box, I knew they were something special. Each earring features a beautifully crafted camellia flower that's both delicate and decadent; it's like wearing little pieces of art on your ears! What makes these even better is how versatile they are – perfect for dressing up a casual outfit or adding extra sparkle to an evening dress. Plus, despite their luxury appeal, they're surprisingly lightweight which means I can wear them all day without discomfort 🌸👍
🌺 I recently bought these stunning earrings as a surprise gift for my significant other, and the reaction was priceless! She was genuinely overjoyed by this unexpected present. The intricate design of these earrings is nothing short of breathtaking - they perfectly capture the beauty of camellia flowers in full bloom. They hang just right from her ears, striking that perfect balance between subtlety and attention-grabbing elegance. Whether she's dressed down or attending a formal event, they add an exquisite touch to any outfit. We attended a dinner party last week where she decided to wear them for the first time; let me tell you, everyone couldn't stop complimenting her on her choice of jewelry! What impressed us both even more though was how comfortable they were despite wearing them all night long - no complaints about soreness at all! These flower dangle earrings are more than just accessories; they're statement pieces that ooze luxury and sophistication while providing comfort during prolonged use. Every penny spent on these has been worth it given their luxurious feel, high-quality appearance and ability to effortlessly elevate any look. If you're searching for something special for your loved one, I can't recommend these highly enough!
perfect 💕
From the moment I unwrapped these beautiful dangle earrings, I knew they were extraordinary! Each earring features a meticulously crafted camellia flower which adds an air of decadence yet delicacy; it feels like adorning my ears with tiny masterpieces! What truly sets these apart is their versatility – whether paired with casual attire or complementing an elegant evening dress, they never fail to add that extra sparkle. Despite their luxurious appeal though, what surprised me most was how lightweight they are – meaning I can comfortably wear them throughout my day without feeling burdened. In essence: if you appreciate fine craftsmanship coupled with style and comfort then don’t miss out on owning these gorgeous earrings. They're more than just a piece of jewelry; they're wearable art that can effortlessly make any outfit shine! 🌸👍
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