SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this stretcher along with my regular stretching exercises. I have disc protrusion and sciatic nerve pain, and this product is really helping. I use it for about 5 minutes before and after stretching. It's not the most comfortable, as it's meant to apply the right pressure, and it's a bit large for smaller people. But it's effective, and I really recommend it.
I've struggled with lower back and lumbar pain for over a year due to a lot of sitting and lack of exercise. It got to a point where I was uncomfortable every night in bed. Initially, using the stretcher was painful, but after two weeks, my back feels better than it has in years. It really works if you stick with it. I've even got a second one for my office chair to help with my posture.
I was doubtful at first, but this stretcher really helps stretch my back and relieves pain. Regular use is key to seeing results, and it's been worth it for me.
I was so eager to try this stretcher as soon as it arrived. It felt uncomfortable at first, but after relaxing for 5 minutes, my lower back felt much better. I plan to use it daily, and it might be more effective on the floor than on the bed. I'm 76 years young and loving it!
This was a great buy for me. I noticed a difference in my back and neck after just one use. It took a little time to get used to it, but the results are clear. It's a bit pricier than similar products, but it's worth it for the quality and the safety of not pulling on my spine.
Right away, I felt my spine pop in several places. I've had severe Piriformis and Sciatica pain, making it hard to walk even short distances. Using this stretcher twice daily for 5 to 10 minutes has been amazing. I can now walk much further with little discomfort.
At first, I thought about returning the Lumbar Stretcher because it wasn't comfortable. But after a few tries and figuring out the right duration for me, I absolutely love it! It helps significantly with my sciatica and SI Joint discomfort. As a Yoga Teacher, I find it especially helpful when yoga alone doesn’t cut it.
If you suffer from lower back pain due to misalignment or pinched nerves, I highly recommend this stretcher. Using it on my bed to stretch and align my back has been a lifesaver for me.
I've had chronic back problems for over 20 years, including surgeries and various treatments. It's been costly and only provided temporary relief. This product is a big help, especially when it's hard to see a doctor quickly.
As a paramedic for 12 years, I've always had lower back pain. Despite regular stretching, the pain kept returning. Using this daily for about 10 minutes has nearly eliminated my pain and improved my posture.
I've had lower back pain since a car accident years ago. Using this stretcher daily for just 4 minutes has already brought me incredible relief. It's helping me get back into working out and staying pain-free, even when life gets busy.
I had doubts about this stretcher, especially with ongoing sciatica pain. But after trying it out, even though it hurt at first, I felt immediate relief. It's held up well despite my weight, and I'm excited to see how it continues to help.
I was skeptical, but this has been a life-changer for my lower back pain. It's a bit tough to get on, but once you do, it aligns everything perfectly. I've been using it three times a day for 7-10 minutes, and my wife might try it too!
I've had back pain for two years. Using this stretcher as recommended, I felt immediate relief. It's uncomfortable while using it, but my back is much better afterward.
I've suffered from sciatic pain for a long time. After using this stretcher for 10 minutes daily, my pain was gone in just two days. I'm very grateful for this product.
I have degenerative disc disease and have been in pain for years. I started using this product 4 days ago, and it's made a huge difference. I used it for 10 minutes, twice a day, and I've been sleeping well since. It's been a miraculous change for me.
I have lower back pain and found this stretcher very effective. It even cracked my back! Now I wake up pain-free. It looked uncomfortable, but it's not. This has been a great purchase for me.
I've been using this stretcher daily for two weeks. At first, it was painful, but after a week, my back felt much better. It's been working great, though it's important to see a doctor if the pain persists.
I used to be a figure skater and have had terrible lower back pain. Nothing helped, not even a chiropractor. But this product has been a lifesaver. It's affordable and effective. I use it at my desk and when lying down. It's amazing.
I bought this for upper/lower back, neck, and shoulder pain. The texture is perfect, and it doesn't deform or move around. It's just right for me and worth every penny.
The back stretcher has helped a lot with my back pain. It was uncomfortable at first, but it got better. I think it's more effective on the floor than on the bed. I highly recommend it.
As someone deployed with limited options, this product has been a relief for my lower back. I've been using it daily for 10-15 minutes and it's helped me stay active. I'll definitely order another when I return home.
I've had lower back pain and sciatica for 10 years. Within 2 days of using this stretcher, my pain went from an 8 to a 1-2. It's given me my life back, and I'm a happier person now.
I've used this product 2-3 times a day for about 2 weeks. At first, it was uncomfortable, but now I look forward to using it. It's been as helpful as physical therapy, especially when combined with exercises.
This stretcher has eased my lower back pain, doing what chiropractor visits couldn't. The stretch is slightly painful but beneficial. Be cautious if you're not used to it, and consult a doctor if needed.
I bought this for my partner who has had back pain since his teens. It won't fix your back, but it makes it feel much better. Be careful though, as pets might chew on it. It's also helpful for women with hip problems.
This product is excellent! It's usable on a couch or bed without damage. The nubs are just right for pressure without pain. As a Licensed Massage Therapist, I'm interested in selling this to my clients.
This stretcher relieves my lower back pain from degenerative discs. I feel my muscles relaxing when using it. It allows me to continue my active lifestyle on my farm.
A friend recommended this product, and it's been excellent. It's sturdy and adjustable, providing the stretch needed for temporary relief from severe back pain.
Working from home, I sit a lot. This stretcher is great for breaking up my day, after workouts, and in the morning. With adjustable height, it's easy to get the right stretch.
Easy to change intensity, this is a comfortable and effective stretcher.
It's easy to use, stable, and provides great relief.
After consistent use for a few weeks, my back has never felt better. It's enabled me to do more mobility exercises.
This stretcher has been a lifesaver for my constant back pain from sitting long hours. It's sturdy and seems like it will last a long time.
Using this for just 3-5 minutes makes a difference. It's small and easy to store.
This product is very helpful to stretch out my back before doing strenuous activities.
The stretch this product provides is amazing. I have degenerative disc disease and this has helped with the pain.
This stretcher is amazing, my pain has disappeared. I used to use the sides of chairs for relief, but this works much better.
I'm glad I gave this stretcher a chance. It's easy to use, store, and very durable. It's relieved a lot of my lower back pressure.
It felt funny at first, a bit painful, but it has significantly reduced my pain. I still have some discomfort, but it's much better.
My husband has a back injury and this product helped him pop his back for pain relief. It's been great for both of us, and I'm thinking of buying a second one.
I use this stretcher for about 10-20 minutes before bed, and it helps with my bulging disk.
This stretcher is useful for back pain and stretching.
This product has given me wonderful relief. I walk naturally now. I decided to try it because I get relief from a cervical pillow for my neck.
The first time I used this stretcher, it cracked my back, which was exactly what I needed. If you have any back issues, don't hesitate to get this.
This has been great for my stiff back. It really helps after long days at the computer.
This stretcher has been a big help with my sciatica pain. The pain down my leg has improved a lot after just two days.
After just three days of using this for ten minutes a day, my back feels so much better.
The product works as expected.
I've had mild stenosis causing chronic pain. This product provided almost complete pain relief for the first time since my back issues started.
This tool is essential for dealing with lower back pain. It might not be for spine issues, but it's great for muscle-related pain.
Using this for 10 minutes a day has almost completely relieved my nerve pain, and my back feels much better.
The product matches the picture perfectly. When my back gets sore from sitting too long, leaning on this for about 10-20 minutes a day really helps.
This stretcher is very helpful for stretching the lower or mid back. It's great for muscle spasms and cranky backs. I'd definitely recommend it.
The stretcher arrived quickly and was well packaged. Haven't tried it yet, but it looks exactly as described.
The stretcher seems effective right from the start, but I'll know more over time.