SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently ordered this long sleeve sweatshirt and elastic sweatpants set, and it has swiftly become my go-to outfit for casual days. The ghost print is a delightful touch that adds an element of whimsy to the ensemble without being overly childish or gaudy. One thing I appreciate about this set is its versatility; I can wear it while lounging at home or when running errands around town—it's both and stylish! The fabric quality also exceeded my expectations: soft, durable, and warm enough for chillier days but not too heavy that you'd feel stuffy wearing them indoors. Plus, the fit was spot on; true to size with just the right amount of snugness for comfort.
Definitely worth every penny! 👻
cool
Who knew ghosts could be so fashionable? This unique sweatshirt and pants set have quickly found a special place in my wardrobe—and heart! Not only does it boast an adorable ghost print—perfectly quirky yet subtle—but it's incredibly comfortable as well. The top provides ample warmth without making me feel overheated thanks to its breathable material while the bottoms are roomy enough for movement yet fitted enough not to look baggy. It’s like they’ve been tailored just for me! Whether I'm settling down with a book at home or meeting friends over coffee downtown, this outfit never fails to receive compliments.
amazing
love how unique this set is with its quirky ghost print design 😊
This charming long-sleeve sweatshirt and matching elastic waistband sweatpants have made getting dressed in the morning much more fun! From their playful ghost print design—which never fails to put a smile on my face—to their exceptional comfort level courtesy of high-quality fabric that feels heavenly against your skin; there's so much to love about these pieces. They're perfect for those lazy weekend mornings where all you want is something easy yet chic to slip into before heading out—or even if you're staying in all day binge-watching your favorite shows (like I often do!). The fit is also worth mentioning; it's just right—not too tight that it restricts movement, but not too loose either. All in all, a fantastic purchase!
No words can express how much I adore these pieces!
this outfit rocks!!