SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is by far one of my favorite Halloween decorations! the lantern is lightweight, easy to hang, and gives off the perfect amount of spooky glow. i love how it sways in the wind, adding an extra creepy vibe to my front yard. the ghost design is cute but still gives off that eerie feeling you want for Halloween. it’s a great size, too—not too big, not too small. i hung it near my front door, and it’s been a hit with trick-or-treaters and neighbors. such a fun and simple way to decorate for the holiday!
i wasn’t expecting it to be so bright! it lights up the area really well and the ghostly design is adorable. love how festive it makes everything look for Halloween.
this was the perfect addition to my Halloween decorations! it’s lightweight and easy to hang on the porch. the light it gives off is the perfect brightness for nighttime, and the ghost design is just adorable. it adds a fun, spooky touch without being too over-the-top. i’ve gotten so many compliments from trick-or-treaters and neighbors alike. super happy with this purchase!
great size and quality, brings a fun Halloween vibe!
i’m so glad i bought this for Halloween! it’s super easy to hang and looks amazing when it’s lit up at night. the ghost design is both cute and spooky, making it a great decoration for kids and adults alike. i also love how durable it feels, despite being lightweight. it’s held up perfectly through some windy nights and still looks great. the light is just the right brightness to give off an eerie glow without being too bright. i’ve had so many compliments from neighbors, and it’s definitely become a Halloween staple for me!
spooky
bright light, cute design, makes my porch look so festive.
this lantern adds the perfect spooky touch to my Halloween decor! it’s easy to set up and the light lasts for hours. i’ll definitely be using it for years to come.