SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on a quest for the perfect and this one checks all my boxes! It's chic, durable, and has ample space for cards, cash, and even my phone. The leather feels luxurious to touch and smells divine too. The craftsmanship is top-notch; it’s evident a lot of thought went into its design. Highly recommended!
As someone who values quality over quantity, this wallet an absolute gem. The leather is sturdy yet soft to the touch - a testament to its high-quality material. Its compartments are well-organized with plenty of slots for cards which makes it incredibly functional while maintaining its sleek profile.
What a splendid wallet! The leather feels so smooth and the design is very user-friendly. It's my new favorite accessory!
I bought this wallet as a gift for my wife but ended up admiring it myself! She loves how spacious yet compact it is - she can easily fit her essentials without any hassle. And me? Well, I'm impressed by the fine leather finish that gives off an elegant vibe every time she pulls it out from her bag.
overall nice
This isn't just your average women's wallet – oh no – this little beauty packs quite a punch in terms of style AND practicality! With multiple card slots (finally!), roomy bill compartments (hooray!) and even enough space to snugly fit your smartphone (yes please!). Plus the fact that it's made from genuine leather adds such sophistication!
I'm in love with this wallet. The quality of the leather is top-notch, and it has just the right amount of compartments for all my cards and cash.
The search for the perfect women's wallet ends here. This one not only looks classy but also offers great functionality with multiple pockets and slots.
Absolutely adore this piece! It’s made from genuine leather that ages beautifully over time, making it even more charming as days pass by.
There’s something about holding a good quality product in your hands...and let me tell you: THIS WALLET IS IT!! From its supple texture down to each meticulously crafted stitch—it screams luxury without breaking the bank! It fits everything I need perfectly & still manages to look slim & stylish inside my purse—a definite must-have!
Sleek, stylish, practical - what more could you ask for in a women's wallet? Totally worth every penny spent on it!
This product was beyond expectations- high-quality material combined with excellent craftsmanship makes it stand out among others in market.