SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These floral-inspired LED lights are delightful. Not only did they add much-needed light to my garden path, but their delicate design also added charm to the overall landscape view. Being solar-powered is a huge plus as it saves on electricity bills while being environmentally friendly too. Every evening when they automatically turn on, it feels like magic happening right before our eyes!
my mom and granny loved them
I'm so pleased with these floral-inspired lights. They add such a romantic glow to my backyard in the evenings and are super easy to install.
⭐⭐⭐⭐⭐ These solar LED lights are simply fantastic! They've transformed my garden into a magical wonderland at night. I love their design!
pretty
I'm in love with these flowers. Plus, they're eco-friendly which makes them even better.
The elegance that these flowers bring to my yard is indescribable. The soft light they emit sets up an enchanting mood for evening gatherings.
I was amazed by how easy it was to set up these beautiful lights in our garden. And when they come alive at dusk... pure magic!
The glow from these flower-inspired lights adds such a romantic ambiance to my backyard.
I'm not usually writing reviews but these lights deserve some praise 🙌 Their aesthetic alone was enough for me to make a purchase but after using them... wow! They provide such a cozy ambiance in our garden making evenings more enjoyable than ever before 😊 Plus, installation was super easy – no need for any tools or complicated wiring which was perfect for someone like me who isn't very tech-savvy.
👍 These stylish LED solar lamps make me smile every time I step into my garden after sunset – their charming glow creates such a relaxing ambiance.
Worth every penny! Not only do these lights look beautiful but they also illuminate our garden perfectly.
The quality of these floral-themed LEDs exceeded all expectations - sturdy construction, beautiful design, and efficient lighting system using renewable energy source 🌞
These solar lights transformed my garden into an enchanting space. The floral design is stunning!
⭐⭐⭐⭐⭐ I have to say, these solar LED lights are an absolute treat. My garden never looked so enchanting The flowers add a touch of elegance to my outdoors. They charge up during the day under sun's rays, then come alive at night with a soft warm glow that illuminates my backyard beautifully. 👍🌹
elegant and easy to install
These garden lights have added such warmth and charm to my outdoor space. I always smile every time I see them glowing at night.
10/10