SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earbuds are simply out of this world! They've got this wicked ANC tech going on which is an absolute game-changer. You know how it's like when you're trying to jam to your favorite tunes but the outside world just won't quit? Well, say goodbye to that problem because these bad boys block out all those irksome background noises. It doesn't matter where you find yourself - in a crowded subway car or at a bustling shop - with these in your ears, it's just you and your music. It's like your own personal soundproof bubble wherever you go. And let me get started on the battery life! We're talking some serious longevity here folks. No more worrying about your tunes dying halfway through a workout or during that long commute home. These buds keep pumping out quality sound for hours on end without needing a recharge. But what really takes the cake is how darn comfortable they are! Some earbuds can be annoying as heck after wearing them for too long – not these ones though. They fit so snugly into my ears; I sometimes forget I'm even wearing them! So if you're looking for something that delivers big time both in terms of sound quality and comfort, then look no further than these little gems right here! Trust me when I say this: once you give 'em a try, there’s no turning back – they’re legit awesome 🎧👍
i've been using these for about a week now and i'm loving them so far. sound quality is great, noise cancellation works like a charm and they fit perfectly in my ears without causing any discomfort even after hours of use.
recommend
I never thought I would find such perfect earbuds! They have excellent sound clarity and amazing active noise cancelling feature which allows me to immerse myself into my favorite songs or podcasts completely undisturbed by outside noises 😌🎶
Definitely worth every penny spent!
👍
good battery life, great sound quality, effective noise-cancelling tech
ok
simply amazing!
Absolute joy, these little beauties: solid battery life, stellar sound quality effective noise-cancelling tech - plus no more tangled cables because they're wireless yay!! 🙌
wow