SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These toppers are so cute and easy to use! Just pop them into your cupcakes and voila, instant Halloween vibes. The glitter really catches the light too, adding that extra bit of sparkle 🎃✨
i'm not one for decorations but these were just too fun to pass up. they're sturdy and stay put in my cakes, plus the designs are super spooky. made my halloween party a hit!
Impressive
What an effortless way to jazz up my Halloween treats! These glittery cupcake toppers with their charming little witches, ghosts, cats and bats were a total crowd pleaser.
The quality is top-notch - no flimsy paper here! They held up well throughout our celebration. Plus those sparkly accents... 👻👌
recommend
these added such a playful touch to our desserts at the office halloween get-together. everyone loved how they looked on cookies as well as cakes.
I love how versatile these are - I even used them on some savory snacks for a bit of festive flair! No assembly required was also a big win for me.
ok
My kids absolutely adored these glittery Halloween-themed cake decorations. Easy enough for them to use themselves which was great!
High-quality material ✔️ Fun designs ✔️ Glitter finish ✔️ Easy-to-use ✔️ Perfect addition to any Halloween spread? Absolutely!
sparkly
No need for professional decorating skills when you have these handy dandy cupcake enhancers around 😄 Instant transformation achieved without any fuss or mess.
Last but not least From haunted house parties to family gatherings at home – these fit seamlessly into all our events this season making everything feel more festive and inviting
fun