SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this costume is everything i wanted for Halloween! it’s super easy to put on, and my dog didn’t mind wearing it one bit. the design is spooky but also ridiculously cute, and the quality is top-notch. i love that it’s lightweight, so my dog could move around freely without feeling uncomfortable. we wore it to a Halloween party, and everyone loved it—my dog was definitely the center of attention! i’ve had trouble finding costumes my dog actually likes wearing, but this one was a hit. definitely going to use it every year. highly recommend for anyone looking to dress up their pet!
this costume is so fun! my dog looks absolutely adorable, and it fits perfectly. it’s not too bulky, so they can move around easily. got so many laughs and compliments!
this costume is an absolute hit! my dog looked adorable and spooky, and the fit was just right. it’s lightweight and doesn’t seem to bother my dog at all. the quality is excellent, and the costume stayed in place even with all the running around. everyone at the Halloween party couldn’t stop complimenting how cute they looked. definitely worth the buy!
spooky and cute, my dog looks fantastic in it.
i love this costume so much! my dog looked absolutely adorable, and the fit was perfect. it’s lightweight and easy to adjust, so my dog was comfortable wearing it for hours. the spooky design was a hit at our Halloween party, and we got so many compliments. the costume stayed in place, even with all the running around. the material is soft and doesn’t irritate my dog’s skin, which is a big plus. i’ve bought other costumes in the past, but this one is by far the best. we’ll definitely be using it for many Halloweens to come!
the design is fun, but the legs didn’t stay in place very well. my dog kept shaking them off.
spooky
love this costume! it’s super easy to put on and fits perfectly. my dog looks adorable and didn’t seem to mind wearing it. perfect for Halloween parties and photoshoots!
the costume is cute but runs a bit small. my dog didn’t seem too comfortable wearing it for long periods.
this is the cutest Halloween costume for my dog! it fits perfectly, and the material is really comfortable for them to wear. i love how spooky and fun the design is—it’s a perfect mix of creepy and cute. my dog wore it without any fuss, and it stayed in place all night. we received tons of compliments and laughs during trick-or-treating!
perfect size, easy to put on, my dog loves it.
i can’t get over how adorable my dog looks in this costume! it’s easy to put on and adjust, and my dog seemed completely comfortable in it. the design is spooky and fun without being too over-the-top, and it’s lightweight enough that my dog didn’t try to take it off. we got so many compliments from neighbors during trick-or-treating, and i was so happy with how well it stayed in place. the material feels durable, and i’m sure it’ll last through multiple uses. overall, it’s the perfect Halloween accessory for pets, and i couldn’t be happier with it!
adorable