SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This candle is a real conversation starter! Its unique snake design and subtle scent really set the mood for our Halloween party. Everyone loved it!
I recently purchased this Halloween Snake Scented Candle and I must say, it's more than just a candle it's a piece of art! The unique snake design immediately caught my eye. It adds an eerie yet stylish touch to the room which is perfect for any spooky event. But what truly sets this candle apart from others in the market is its scent. It fills up the space with such a gentle aroma that instantly calms your senses and creates an enchanting atmosphere. Moreover, knowing that it's handmade from high-quality soy wax ensures slow, clean burn making me appreciate its craftsmanship even more. Whether you're planning use it as a centerpiece or simply want to add some mystical vibe to your space, this compact yet visually impactful candle is definitely worth considering.
perfect addition to my haunted house setup🎃 🎃
Got this as a gift my friend who loves all things witchy, and she was thrilled! The craftsmanship is excellent, and the packaging was super attractive.
Perfect centerpiece for our spooky dinner. It's compact yet makes quite an impact with its eerie. Plus, it smells amazing.
It's not just a candle; it’s an experience! The fragrance is soothing and creates such a mystical atmosphere in my room.💕🐍
I'm absolutely in love with this scented candle. It's handmade from soy wax which ensures a slow clean burn - perfect to light up during quiet reading nights.
this little gem added so much character to my halloween decor setup. looking at its irregular shape brings me joy every time I enter the room
adds intrigue to any space – great buy
bought one for myself & ended up buying more as gifts because they were such hits. They're beautifully packaged too!
When I first came across this scented candle online, I was intrigued by its irregular snake shape – something you don't see every day! Upon receiving my order, I was delighted not only by how well-crafted and detailed the snake design was but also by how beautifully packaged it arrived at my doorstep – ready for gifting if needed be! Lighting up this candle transformed our living room into an eerily magical setting ideal for our annual Halloween party. Its subtle fragrance added another layer of mystique that left everyone asking where they could get one too! Despite being small enough to fit anywhere in our home decor setup, its visual impact remained unmissable throughout the evening thanks to its striking aesthetic appeal combined with quality materials used in crafting each piece ensuring long-lasting performance.
✨ it doesn't just look good but also fills the room with gentle aroma making everything feel enchanting
👍
the snake design coupled with soothing fragrance makes this an excellent gift choice for anyone who loves unique home ornaments.