SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This year for Halloween we decided to host our own haunted house event in our backyard so naturally we needed something truly terrifying as part of our outfits - enter this amazing Skull Mask! With its creepy yet incredibly detailed design featuring long white hair coupled with full-face and neck coverage offered by soft elastic latex material – let’s just say people were genuinely scared (in a fun way!). But beyond being super effective at creating scares, what really impressed us about these masks was their durability due to tear-resistant construction along with being skin-friendly ensuring hours-long use without any issues whatsoever!
Absolutely love this mask. The white hair detail is so creepy and cool. Perfect for Halloween.
This skull mask with the long hair was a hit at my costume party! Super comfortable to wear too!
I've been looking for a full head latex ghost mask like this one, it's perfect. 👻
The realistic design of the skull had everyone spooked at our Halloween event! It’s also surprisingly breathable.
no discomfort wearing it all night, non-toxic material is a huge plus 💀
Used this mask for trick-or-treating with the kids – they loved how scary I looked!
The tear-resistant feature is amazing as well; survived quite a few accidental drops already.
This skull mask was the life of our Halloween party last year. Can't wait to wear it again!
Impressive
It’s so realistic that I scared myself when I looked in the mirror.
This mask was a hit at our Halloween party! The realistic skull design coupled with the white hair made it truly haunting. It's also incredibly comfortable to wear, thanks to its soft latex material and full head coverage.
Got loads of compliments on this ghostly skull mask - definitely made an impression.
terrifying
it covers your whole face and neck giving you that immersive horror look, great product 🎃
the soft elastic latex ensured I could enjoy my evening without feeling suffocated or uncomfortable...best purchase ever!
Was unsure about buying but glad i did! This Skull Mask has taken my halloween game up several notches.
My friends were amazed at how real this skull mask with white hair looks...definitely recommend!
I wore this skull mask for trick-or-treating with my kids they loved how scary I looked! Not only is it effective in creating fright, but it's also comfortable, breathable, and surprisingly durable. A great buy!
recommend
The quality of this latex ghost mask is top-notch. It’s soft, elastic, skin-friendly – everything you want in a Halloween prop.
ok
The quality of this ghost mask is top-notch. Its skin-friendly latex material ensures comfort while the detailed design guarantees a scare. Plus, it covers your whole face and neck for that immersive horror effect you want on Halloween night!
unforgettable