SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these lanterns are a fantastic addition to my halloween decorations! the pumpkin design is cute and festive, and they give off just the right amount of light to create a spooky yet cozy atmosphere. i set them up both inside and outside, and they look great in both settings. they’ve held up well in different weather conditions, and the light lasts for hours. i appreciate how lightweight and easy they are to move around. they’ve really helped to complete the halloween look i was going for, and i’ll definitely be keeping them as part of my annual decor.
i bought these lanterns to decorate my front porch for halloween, and i couldn’t be happier! they’re bright enough to create a welcoming glow but not so bright that they’re overwhelming. the pumpkin design is super cute and fits perfectly with the rest of my halloween decor. i love that they’re easy to set up, and the batteries seem to last a long time, even after several nights of use. i’ve already received compliments from neighbors, and they make the whole house feel festive. i’ll definitely be using these for many more halloween seasons to come!
i absolutely love these lanterns! they add the perfect spooky glow to my halloween decorations, and the pumpkin design is adorable. i’ve used them both inside and outside, and they look fantastic either way. the light is just the right amount of brightness, and they last for hours. they really help create that perfect halloween ambiance without being too much work to set up.
cute
i’m so happy with these lanterns! they’re bright enough to give my porch a cozy, spooky atmosphere, and the pumpkin design is perfect. they really help set the mood for halloween.
these lanterns were a fantastic addition to my halloween decor! they’re super easy to use, and the light they give off is perfect for creating that spooky yet cozy atmosphere. i love how they look on my front porch, and they’ve held up well in the weather too. they’re bright enough to stand out but not too overpowering. great for halloween nights!
cute design, bright enough to create a festive halloween atmosphere.
Very nice looks good quality
spooky
the lanterns look cute, but the light isn’t as bright as expected. still adds a nice halloween vibe though.
Is very beautiful!!! The perfect size, I loved it, it is the same as the description and arrived within the indicated time
these are fun, but they don’t last as long as i hoped. good for a few nights, but that’s it.
Very nice and very well packed, they all turn on perfectly and only one arrived mistreated but everything was fine👍
so happy i bought these lanterns! they give off such a cozy, halloween vibe without being too over-the-top. i set them up on my porch, and they really make the space feel festive. the light lasts a long time, and they’re durable enough to handle outdoor weather. these are the perfect mix of cute and spooky for any halloween decor.