SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🎃 Absolutely love this cushion cover! The pumpkin embroidery is so charming and really adds a festive touch to my living room. It's also super soft which is a bonus!
Impressive
This pillowcase added just the right amount of spooky flair to our home decor. Love that it’s made from quality materials like cotton, polyester, and chen – feels durable yet comfy.
i adore how unique each piece is because they're handmade...and did i mention how cozy chenille fabric feels? 😍
recommend
The embroidered pattern on this cushion cover is stunning! It's such an easy way to add some Halloween spirit to any space in your house or even your car. Plus, its 18x18 size fits most cushions perfectly 👌
I was looking for something seasonal but tasteful for my bedroom decor - found exactly that in this beautiful pumpkin-embroidered cushion cover 🎃 Super soft too!
ok
this little gem has been turning heads at every halloween party we've hosted so far - everyone wants to know where we got our hands on such a cute & festive accessory 💁♂️
Absolutely thrilled with this purchase! The blend of polyester, cotton, and chenille makes it both sturdy and comfortable. And let's not forget about the adorable pumpkin design which screams Halloween fun
satisfying
If you want an easy way to bring some festive cheer into your home without going overboard then look no further than these amazing covers ✨ They fit snugly onto most standard cushions plus being handcrafted gives them their own unique charm
this cushion cover has really upped my halloween decor game - it's got this unique pumpkin embroidery that just pops! plus, the fabric blend ensures it'll last for many spooky seasons to come 🙌
wow