SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this candy bag! It's lightweight and easy for my little ones to carry around while they're out trick-or-treating. Plus, its festive design really adds to the Halloween spirit!
I've been in search of a Halloween candy bag that is not only functional but also adds to the spirit, and I must say this portable pumpkin candy bag does just that! It's lightweight which makes it easy for kids to carry around during their trick-or-treating adventures. The design is fun and festive, adding an extra touch of excitement to our Halloween celebrations. What I love even more about this product is its versatility - it doesn't just serve as a candy collecting bag, we've used it at home as a decoration and also for storing gifts during holiday seasons. Moreover, the durability ensures us that we can reuse it year after year making it cost-effective and eco-friendly too. Absolutely thrilled with this purchase!
impressive
🎃💼 The perfect accessory for any Halloween party or trick-or-treating adventure. Not only is it cute, but also durable enough to be reused year after year. A cost-effective choice that’s also eco-friendly!
no more worries about where to store all those treats with this pumpkin bag! it's so versatile - great for collecting candy, using as a decoration at home, or even storing gifts.
love
this portable pumpkin bag has made our halloween adventures so much easier and fun! lightweight enough for kids to carry around and sturdy enough not to tear easily. we plan on reusing it every year 🎃
This is such a fun addition to our Halloween festivities. Durable yet light enough for my kiddos handle without any trouble. Plus, I love that we can use it again next year too.
Superb
Totally in love with this portable pumpkin candy bag! It's not just great for carrying candies during trick-or-treats but also makes an amazing piece of decor when filled up.
This portable pumpkin candy bag has truly elevated our Halloween experience! It's lightweight enough for my little ones to tote around on their quest for treats without any discomfort or struggle. Plus, the vibrant design really captures the essence of Halloween making them all excited about trick-or-treating! But what sets this apart from other bags is its multi-purpose use – besides being great for collecting candies; you can use it as a quirky décor item at your home or even store gifts in there when needed. And let's not forget how durable this thing is - sturdy enough to withstand multiple uses over many Halloweens while still maintaining its shape and color vibrancy very well. A smart choice indeed if you're seeking something cost-effective yet environmentally friendly.
i've used mine as a gift storage over the years...it never fails me plus i'm saving some money by reusing it each time 😊
The portable pumpkin candy bag is a fantastic Halloween accessory. Lightweight and durable, it's perfect for my kids' trick-or-treating adventures. Plus, we can reuse it every year - cost-effective and eco-friendly!
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