SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for something unique and fun to out at our annual Halloween bash, and these candy boxes were just perfect! The vibrant designs featuring pumpkins, witches, and ghosts truly capture the spirit of Halloween. Not only do they look great but they're also made from high-quality card paper which durability. They’re compact yet can fit a good amount of treats inside - making them an absolute hit with both kids and adults.These pillow candy boxes are such a fantastic find! I used them as party favors for my son's birthday which falls close to Halloween. The quality is excellent; sturdy yet lightweight enough not to weigh down little hands. Assembling them was a breeze too – no fuss or mess involved at all. Plus, the colorful designs add that extra touch of festivity we love about this season. An absolutely delightful addition to any celebration!
These candy boxes are so cute🎃👻
I got these for a Halloween gathering and they are a hit! Lightweight, compact, yet sturdy enough to hold all sorts goodies. Plus, the designs are vibrant and fun.
these pillow boxes are perfect for halloween or just handing out candies to trick-or-treaters. love how lightweight they are but still durable!
Bought these candy boxes for my kids' school party - what an absolute treat! Easy assembly was a bonus point!
The quality of paper used in making these is top-notch which means no worries about them tearing apart easily. Also loved the colorful designs on them.
Perfect size for small gifts or treats, loving the witchy design on it too! 👻🍬
Honestly will be one of my favorite purchases this Halloween season
i'm all about details when i throw parties & these little candy boxes did not disappoint at all!! 😍
Purchased as decoration pieces initially but ended up using them as gift boxes due to their premium feel and durability.
adorable pillow box packaging
We will fill ours with chocolates & trinkets; everyone will def love receiving them at our family get-together this fall 🍁🎃