SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a huge fan of Halloween and every year, I strive to make my home the spiest on the block. This year, these hanging wood ornaments have taken my decorations to a whole new level! The quality is top-notch; you can really tell that they're made with care and attention to detail. Each has its own unique design which adds an eclectic mix of spooky charm to any space. They hang perfectly from doorways, windows or even on trees in the yard providing a delightful fright for trick-or-treaters. These ornaments are not just decor pieces but conversation starters too!
Definitely a must-have for any Halloween lover 🎃👻
wow, what an amazing find these!
As someone who takes Halloween decorating seriously, I am always on the lookout for unique finds that will set my house apart from others. And let me tell you - these hanging wood ornaments did just that! Their rustic appeal brings an old-world charm while still maintaining that eerie Halloween vibe we all love so much. What I appreciate most about them is their versatility: they work well indoors as well as outdoors, making it easy to create a cohesive look throughout your entire property.
Couldn't be happier with my purchase.
i've been on the hunt for some unique halloween decor and boy did i hit the jackpot with these hanging ornaments!
Every October, our family goes all out for Halloween- costumes, candy and of course decorations galore! This year we decided to add these hanging wood ornaments into our decor mix and oh boy what a hit they were! The kids loved how each one had its own character adding extra fun during this festive season. As adults we appreciated their durability and craftsmanship which clearly indicated they weren’t some cheap plastic knockoffs but items designed with passion for longevity in mind.
The craftsmanship on these wooden pieces is incredible!
these are simply perfect for setting up that creepy atmosphere we all crave during october nights 🌙💀 love how versatile they are too; can hang them anywhere around the house!