SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i used this candle for my halloween-themed birthday party, and it was a huge hit! the ghost design was super cute, and it added the perfect spooky touch to my cake. it burned really well and lasted long enough for us to sing happy birthday and take plenty of pictures. my guests loved it and commented on how adorable it looked on top of the cake. it was a great addition to the party decor, and i’ll definitely be buying more for future halloween celebrations. i couldn’t have been happier with how it turned out!
this candle was the perfect addition to my halloween-themed birthday cake. it burned evenly and added a spooky yet cute vibe. my guests were impressed, and it fit the theme perfectly.
i couldn’t have picked a better candle for my halloween birthday party! the design is so cute, and it really added to the spooky atmosphere. it burned evenly and lasted through the cake cutting, which was great for photos. my guests loved it, and it was the perfect little detail to complete the theme. i’ll definitely use it again next year!
this candle added spooky charm to my halloween-themed birthday cake!
spooky
this candle was such a great addition to my halloween birthday cake. the ghost design was adorable and added the perfect spooky touch without being too scary. it burned nicely and lasted long enough for all the photos and singing. i got so many compliments on it from guests. definitely a fun way to make a birthday cake stand out!
loved the eerie glow, perfect for a halloween birthday celebration!
this candle was exactly what i needed to complete my halloween-themed birthday cake! the design was adorable, and it added just the right amount of spooky fun to the celebration. it burned beautifully and lasted through the entire cake cutting and singing. i loved how unique it was, and my guests couldn’t stop talking about how cute it looked on top of the cake. it was the perfect finishing touch to the party, and i’ll definitely be purchasing more for future halloween birthdays. highly recommend if you want to add a festive, spooky vibe to your cake!
so happy i found this! it was the perfect spooky touch for my birthday celebration. everyone loved it, and it lasted just long enough for photos and cake cutting. highly recommend.