SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These molds are so much fun! They're easy to use and clean, and the designs are perfect for Halloween. 🎃
I love how detailed these stamps are. The witches, pumpkins, and black cats really add a festive touch to my cookies.
The quality of these cookie molds is excellent - they're durable yet lightweight. I can see myself using them year after year.
bought this mold set for our family baking sessions - kids absolutely loved it! we made some spooky biscuits that were a hit at school too!
This mold set has been great for making treats for my daughter's class Halloween party. Easy to use and the results look professional!
These molds work well with both dough and fondant - very versatile! They've added an extra level of fun to our Halloween baking tradition.
i'm not usually one to write reviews but i had to share how awesome these cookie molds are...they're super easy to clean which is always a plus in my book 👍
As someone who loves baking, finding tools that simplify the process without compromising on creativity is fantastic – exactly what this product offers!
wow
If you want your baked goods looking festive while being incredibly simple, then get yourself one of these sets. You won't regret it!
I've used many different types of cookie cutters over years but none as good as this one- durable & safe materials make it stand out from others...
such a fun activity
I was pleasantly surprised by how detailed these cookie molds are! They add an extra special touch to my Halloween treats 🍪
The quality of these cookie molds is top-notch, they're sturdy and eco-friendly too which is always a bonus.
This mold set has been great for making spooky cake toppers- super creative and just perfect for Halloween!
If you're looking for something that'll make your baked goods stand out at your next Halloween party or bake sale, then look no further than these cookie molds!