SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i purchased these treat boxes for my halloween party, and they were absolutely perfect! the designs are vibrant and festive, adding a spooky touch to the overall decor. i was impressed by how sturdy they are—each box easily held plenty of candy and small gifts without any risk of tearing or falling apart. assembling them was quick and straightforward, which was a huge relief since i had a lot of party prep to do. my guests loved them, and they added an extra layer of fun to the event. i even had a few guests ask where i got them! they’re also reusable, so i’ll be storing them for future parties. overall, these boxes were a fantastic addition to my halloween celebration, and i’ll definitely be buying them again next year!
these treat boxes were exactly what i needed for my halloween party! they’re the perfect size for candy or small gifts, and the designs are fun and festive. assembly was quick and easy, and the boxes held up really well, even with heavier treats inside. my guests loved the cute packaging, and they added an extra spooky touch to the party decor. i also appreciate that they’re sturdy enough to be reused, so i’ll be saving them for future events. overall, these boxes were a big hit, and i’m really happy with my purchase!
loved these for my halloween gift bags! the boxes are sturdy, the colors vibrant, and the size just right for candy or small gifts. definitely added to the spooky fun at my party!
these treat boxes are fantastic for halloween parties! they’re sturdy enough to hold a good amount of candy without falling apart, and the designs are vibrant and fun. they’re also easy to assemble, which made setting up for the party a breeze. guests loved them, and they were the perfect size for handing out treats or small gifts. highly recommend!
cute and practical, held treats without any issues, highly recommend!
these treat boxes were a huge hit at my halloween event! they’re the perfect size for filling with candy, small toys, or other goodies, and the designs are bright and fun without being too childish. i used them for party favors, and they really added to the festive atmosphere. the boxes are sturdy and well-made, so i wasn’t worried about them tearing or falling apart. assembly was super easy, and they stayed intact throughout the entire party. my guests were so impressed with how cute they were, and many of them took the boxes home to reuse! they also look great as part of the party decor, adding a splash of color and halloween spirit to the table. these boxes definitely exceeded my expectations, and i’ll be reordering them for future events!
cute
these boxes were perfect for my halloween party. they held plenty of candy, and the designs added such a festive touch to the decor. super easy to assemble, and guests loved them!
the boxes are easy to assemble but could be sturdier. they’re fine for one-time use during halloween.
these boxes were a perfect addition to my halloween decor! they’re easy to assemble, hold plenty of candy, and the designs are fun and festive. i used them as party favors, and my guests loved them. they’re sturdy enough to last throughout the event and can even be reused. great for halloween parties or handing out candy to trick-or-treaters!
i used these treat boxes for a halloween-themed event, and they were perfect! the designs are colorful and fun, and the boxes are surprisingly sturdy. they held a good amount of candy without any issues, and assembly was quick and easy. my guests loved them, and they were the perfect size for party favors. i also appreciate that the boxes are reusable, so i’ll be able to use them again next year. they added a great festive touch to the party decor, and i received so many compliments on how cute they were. highly recommend for halloween parties!
festive
they’re festive and fun, but the material feels a bit flimsy. good for light candy, but nothing too heavy.
these little boxes were a hit at my halloween party! they’re sturdy, easy to assemble, and the designs are so fun. everyone loved receiving their treats in these festive containers.
loved the vibrant colors, ideal for party favors or candy!
the designs are cute, but the boxes are smaller than expected. they work well for tiny treats, though.
these boxes were such a cute addition to my halloween setup! they’re sturdy enough to hold a good amount of candy, and the designs are super fun and festive. assembly was quick and easy, which i appreciated since i had a lot to prepare for the party. my guests loved them, and they were the perfect size for trick-or-treaters or party favors!
these boxes are festive, easy to assemble, and hold plenty!
i used these boxes for my halloween party, and they were a huge success! the designs are so festive and fun, and they held just the right amount of candy for my guests. the boxes are sturdy and well-made, and assembly was super easy. they added a fun touch to the party, and i’ll definitely be using them again next year!