SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These Halloween boxes are just perfect! The transparent window is a nice touch, letting you see the goodies inside. Great for parties and trick-or-treating! 😊
i love how easy these were to assemble, no extra supplies needed. they're not only fun but also practical. will definitely be using them again.
The designs on these candy boxes are super cute! Ghosts, cats, pumpkins - it's all very festive and adds a great touch to our Halloween setup. 🎃👻😺
I have to say, these Halloween candy boxes are truly a standout! The festive designs – ghosts, cats, pumpkins – all add an authentic touch to the Halloween vibe. But what really sets them apart is their practicality. I was pleasantly surprised by how easy they were to assemble - no need for extra tape or glue which made my party prep so much quicker and hassle-free. What's more? They're reusable! If you don’t use all of them for one event, you can easily store the rest for your next celebration. This kind of versatility makes them suitable not just for Halloween but also other events like birthdays or holiday parties. And let's not forget about the transparent window feature - it’s such a fun element as it lets guests sneak a peek at what treats lie inside, building anticipation and excitement among kids especially during trick-or-treats. These boxes aren't just containers; they’re part of the celebration itself!
Perfect size for small treats like candies or cookies. They really helped my party favors stand out in a stylish way.
the designs make the boxes festive while the transparent window adds an element of surprise
these aren't just for halloween...they can be used for other events too which makes them versatile and worth every penny.
No need for tape or glue with these candy boxes - that made my party prep so much easier! Plus, they're reusable so I saved the extras for next time.
I was pleasantly surprised by how well-made these candy boxes are – sturdy yet lightweight enough to carry around during trick-or-treat. 💪🍬
What an excellent idea! These themed boxes instantly elevated our Halloween decor while keeping everything neat and organized👌
the clear window on each box truly builds anticipation among the kids as they get sneak peeks of their treats…so fun
👍 👍 👍 👍
I absolutely adore these candy boxes! Their fun Halloween-themed designs instantly enhance any party decor. Plus, they're practical - no need for extra tape or glue during assembly and they can be reused for future events.