SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my, I can't get over how adorable this 2pc set is. The quality is top-notch and the fabric feels super soft on my little's skin. Perfect for Halloween but also cute enough to wear throughout fall 🍁🎃. My baby looks so comfy in it and gets everywhere we go! It fits true to size and washes well without fading or shrinking. A must-have for every parent!
This 2pc set is a hit! The design is festive and the fabric feels super soft. Perfect for Halloween, but also cute enough for everyday wear.
Love this outfit! It's adorable, comfortable, and perfect for the season. Held up great in the wash too - no shrinkage or fading.
Adorable set! Soft fabric, festive design, perfect for Halloween.
wow just wow this outfit made our halloween special 😊 got it for my little one and they looked absolutely adorable! not only was the design perfect for halloween but the comfort level was beyond expectations too no scratchy tags or stiff material here folks 👌 plus it held up great in the washing machine no shrinkage at all would definitely recommend
The vibrant colors of this two-piece set make my baby look even more endearing. Plus it's gentle on their skin and maintains quality after multiple washes!
Loved the outfit! Cute, comfortable and washes well. No fading or shrinkage.
What a delightful find! This two-piece set has been an absolute hit with both our baby and us parents. The colors are vibrant, making our child look even more endearing if that's possible 😄 The fabric is gentle against their delicate skin ensuring they're comfortable while looking festive. We've washed it several times already, yet there's no sign of color fade or shrinkage - testament to its high-quality make.
Vibrant colors, gentle on baby's skin. Great quality even after multiple washes!
this two-piece outfit is a total winner guys 👏 I bought it for my kiddo’s first Halloween celebration 🎃 Not only did he look irresistibly cute but he seemed very content wearing them as well thanks to its ultra-soft material which didn’t irritate his sensitive skin at all what more could you ask from a toddler’s clothing right?
Bought this outfit for my toddler’s first Halloween 🎃 Not only did he look irresistibly cute but he seemed very comfy wearing them as well thanks to its ultra-soft material.
Perfect for my toddler’s first Halloween 🎃 Cute and ultra-comfortable material!