SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This jumpsuit is just too adorable, not to mention super comfortable. My little one absolutely loves the ghost print - it's fun without being scary. The long sleeves are perfect for those cooler days and the material feels against their skin. It's easy to get on and off which is a big plus in my book. I've already washed it several times and it still looks good as new! Definitely a great buy! 👍👻
This jumpsuit is a hit with my kiddo! The ghost print is cute and fun, the fabric is soft and comfy. It's been through several washes and still looks great. 👍
Adorable ghost print jumpsuit, perfect for fall! Soft and durable. 👻🍂
this jumpsuit has become an instant fave in our household 😊 the ghost print design is just so cute, even my kid can't help but giggle every time he wears it. love that its long sleeves keep him warm during chilly nights while also providing enough comfort for day-to-day wear. i'm impressed with how durable this piece is despite multiple washes – no fading or loose threads at all!
Adorable design, durable material – this jumpsuit has it all! My little one loves the playful ghosts on it. Highly recommended for its comfort and style.
I'm so glad I found this of a jumpsuit! The ghost print adds an element of fun while keeping my child warm with long sleeves. Excellent quality too!
Love this cozy jumpsuit with its cute, playful ghost design. Top-notch quality!
I bought this charming little jumpsuit for my niece, and she adores it! The playful ghost print brings out her bubbly personality, while the long sleeves ensure she stays cozy during playtime or naptime alike. As an added bonus, getting her dressed has never been easier thanks to this one-piece wonder—it slips on effortlessly yet stays secure throughout her adventures.
Super comfy long-sleeve jumpsuit - the fun ghost print is a hit!
Bought this for my niece - she can't get enough of the cute ghost prints! Long-sleeved to keep her cozy, easy to put on, & washes well without fading.
the cutest thing ever... seriously!! got this for my nephew because of its unique ghost print (which he totally digs) and was pleasantly surprised by its quality 🌟 soft fabric that doesn’t irritate his sensitive skin, easy-to-use snaps for quick changes & oh-so-cozy long sleeves make cold evenings way more bearable... worth every penny!!
The perfect blend of comfort and cuteness in a jumpsuit! Its adorable ghost print brings smiles while its snug fit ensures warmth during colder days.