SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m in love with this candle! the geometric shape is so modern and stylish—it’s truly a piece of art. the scent is light and refreshing, not too overpowering, and it fills the room with a calming vibe. it burns cleanly and lasts a really long time, which is perfect for those cozy nights in. i’ve placed it in my living room, and it’s quickly become a conversation starter. the quality is great, and the design is just so unique that i almost didn’t want to light it! i’ll definitely be purchasing more for other rooms.
this candle is such a cool addition to my living room decor! the design is bold and unique, and the scent is subtle but really pleasant. it burns beautifully and evenly.
i bought this candle mainly for the design, and i’m so glad i did! the geometric skull shape adds such a bold, artistic vibe to my living room. the scent is light but lingers nicely, creating a calming atmosphere. it burns evenly and has a long burn time. it’s almost too pretty to burn, but it’s been worth every minute!
stylish and bold, scent is subtle but long-lasting, great buy!
refreshing
i was immediately drawn to the design, and the scent is just a bonus! it burns cleanly and evenly, and the shape makes it stand out on my shelf. great conversation piece!
the design is eye-catching, but the scent is very mild. great for display, but not for strong fragrance lovers.
this candle has exceeded my expectations. i was initially drawn to the geometric shape, which is such a standout piece in my living room. once lit, the scent is subtle but lasts for hours. the burn is even, and it doesn’t lose its shape, which i love. i’m definitely considering getting another one for my bedroom—it’s that good!
adds a cool touch to my space, fragrance is amazing.
i can’t get over how cool this candle looks! the geometric design really stands out, and it adds such a unique touch to my decor. the scent is subtle but pleasant, perfect for relaxing in the evening. it burns evenly and has lasted much longer than i expected, which is always a plus. even when it’s not lit, it’s a great decorative piece. i’ve received so many compliments from friends who’ve noticed it in my home. it’s become a new favorite of mine, and i’m thinking of getting more as gifts for others. highly recommend!
the candle looks amazing as decor, but the scent is quite subtle. it’s nice, but not very strong.
stylish
beautifully crafted, smells wonderful, and lasts a long time!