SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for a unique and entertaining costume for my furry friend when I stumbled upon this shark ensemble. The moment it arrived, I knew we were in for some laughs! It's not just about the hilarity though; the quality of this product is genuinely impressive. The fabric is soft yet durable, ensuring comfort while also standing up to my pet's playful antics. What surprised me most was how much our dog seems to love wearing it - he struts around with such pride! It fits him perfectly too, which is a bonus considering his slightly larger size. Overall, if you're looking to inject some fun into your pet's wardrobe or simply want to capture unforgettable photos that'll make everyone smile, then you can't go wrong with this shark costume.
Will order again!
🦈💕 so cute!!!
When I first saw this adorable shark costume online, I couldn’t resist purchasing one for my little feline friend. Upon arrival, what struck me immediately was its high-quality material – so soft and comfortable that even my usually finicky cat didn't mind wearing it all day long! The design itself deserves applause: cute but not overly cutesy with an element of humor that keeps us chuckling every time she saunters by looking like a miniature sea predator prowling on land! Furthermore, it’s incredibly easy to put on and take off without causing any discomfort or distress to her – something highly appreciated by both parties involved here. In short? This purchase has added tons of laughter and joy into our lives.
cool
Who knew a simple pet costume could bring so much joy?
Never did I imagine myself writing a review over a pet costume but here we are because honestly...this thing deserves praise! First off - yes, as you might guess from seeing pictures online - this shark outfit is downright hilarious in person (and even more so when worn by your unsuspecting pooch). But beyond the comedic value lies unexpected benefits: excellent craftsmanship ensures durability and longevity, while the soft fabric provides comfort that my dog seems to appreciate. What's more, it fits him like a glove - no awkward adjustments needed! I've also noticed an unexpected advantage: it adds a bit of warmth during our evening walks in cooler weather. All in all, this costume has been a source of endless amusement for us and seemingly enjoyable experience for our pet too.
😂 honestly i can’t get over how funny this thing is!!
I'm beyond thrilled with this purchase!