SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of etoga.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of etoga.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a fun and cozy costume for my dog! It's well-made, fits perfectly and is absolutely hilarious. Definitely the highlight of our last get-together. Can't wait to show it off again at Halloween!
This lovely, I love it
🌭 What a fun and cute costume! My pooch looked absolutely hilarious dressed as a hot dog. The design is so creative, it had everyone laughing at our last party. Plus, the material is soft and comfy for him to wear all day.
Best purchase ever! This outfit transformed my pet into the life of the party. Not only does it look adorable but also keeps her warm during cooler days. Can't recommend this enough!
Delightful
This hot dog costume was perfect for our family photo shoot - everybody loved it! It's not just funny looking but also quite comfortable on my furry friend.
I love how versatile this hot dog suit is – great for Halloween or any other festive occasion when you want your pet to stand out in style. Fits perfectly too!
recommend
i never write reviews but i have to say, this product made me do it...the cutest thing I've seen in ages!!! such an amusing way to keep my little buddy cozy while giving us some laughs 🐶🌭
The mustard design on this costume adds that extra bit of charm which makes my pup look even more irresistible (if that's possible). Quality fabric ensures he’s snug and happy all day long.
Hilarious
If you're someone who loves creating Instagram-worthy moments with your pet, then don't miss out on getting one of these costumes! It's simply delightful seeing your fur baby turn into a tasty treat 😂
this has got to be one of the best purchases i’ve made recently...it fits well thanks to multiple sizes available and its super comfortable for my four-legged friend too...